Tuesday, 18 December 2007

Want to know more about Sharepoint...

...the Knowledge Thoughts Blog have put together a list of videos which look at aspects of Microsoft Sharepoint in more detail. Well worth looking at.

Sharing knowledge across support teams

The Knowledge Thoughts Blog has posted a link to a presentation by Rachel Wood of McGrigors. In it Rachel discusses how you can effectively share knowledge across support functions. This is an interesting presentation which highlights how knowledge sharing is applicable across the entire organisation.

Tuesday, 11 December 2007

Social Software and KM 2.0

The Knowledgethoughts Blog has an interesting post on the development of Knowledge Management (KM) 2.0. This is based on a talk given by David Gurteen on the tools that are helping to develop KM 2.0, these include;

  • Tags and Tagging
  • Blogs
  • Wikis
  • Podcasts
  • Vodcasts
  • Social Networking
  • Instant Messaging
  • Crowdsourcing
  • Presence
  • RSS

Well worth a quick read.

Friday, 7 December 2007

Social software in a Corporate Content..the BT experience

An excellent set of slides here from Richard Dennison of BT which were part of his presentation at Online Information. In the presentation he discusses how BT have used Social Software including, Wikis (BTPedia), Blogs, RSS and other Web 2.0 technology.

Thursday, 6 December 2007

Combining Social Networking and Social Bookmarking

The Portals and KM Blog reports on an excellent post from the Fast Forward Blog. In it they discuss an application called ConnectBeam, ConnectBeam is an application that can be installed behing a firewall and combines elements of Social Networking with Social Bookmarking to make finding information easier.

If you're interested in this then you will definitely like this post on "Tagging behind the firewall"

Does Knowledge Sharing deliver on its promises?

This is the title of a research report written for the Knowledge at Wharton site. Unsurprisingly the report authors discovered that how successful a Knowledge Sharing project is depends on how it is implemented.

An intranet from a Wiki

This is an interesting idea, take one static Intranet and transform it into a dynamic regularly updated and published to Intranet by using a Wiki solution. According to this update the Intrawiki(?) has seen "incredible levels of adoption"

Enterprise search in a Web 2.0 world

The latest issue of Freepint has an interesting article on how Enterprise Search is developing in the Web 2.0 world we now live in. Especially interesting was the following:

"A revitalised corporate IT environment should provide a common entry point to multiple repositories with single sign-on capability, user qualification awareness, and a simplified interface. Metadata about people can be reconciled with metadata about objects and process to facilitate personalised content delivery"

Wednesday, 28 November 2007

Redesigning your Intranet/Portal

In this post Nina Platt at the Strategic Librarian sets out an approach to redesigning an intranet or portal. The approach contains five seperate processes which are;

  • Research
  • Design
  • Implementation
  • Rollout
  • Maintenance

In the near future Nina will be posting seperate articles on each of these areas. I'm sure they will be as interesting as this initial post.

An Introduction to Communities of Practice

This video is one in a series on how to encourage Knowledge Sharing in organisations.

Thursday, 22 November 2007

Implementing large scale extranets

Several blogs including Knowledge Line have posted about this article on the Law.com website. In it the author looks at the technical issues and human element of rolling out an extranet using Sharepoint.

Thursday, 15 November 2007

Does Knowledge Sharing deliver on its promises?

An interesting post here from the Knowledge Wharton blog. In it the authors discuss the results of a research paper which reports that some Knowledge Sharing projects actually "hurt" or "harm" the organisation.

Monday, 12 November 2007

Is this a bliki?

Matthew Parsons of Effective Knowledge Management for Law Firms fame and Neil Richards have launched a new site called Knowledge Thoughts, it's a bit like a Wiki with Blog content so could be described as a Bliki.

From the site itself...

"Watching Web 2.0 from the sidelines is a lot like trying to learn how to ride a bike by reading the entry for “Bicycle” in WikiPedia. There are many things where learning is by doing, and from learning comes better ideas and understanding. Web 2.0 and KM is a lot like that and so KnowledgeThoughts is born to both learn about the tools, and to use them for personal knowledge management. We think that a real shift is going on, and the rate of change approaches the rate of change in the early days of the internet."

Already it's a very content rich site with some useful look posts in the blog including;

I've already added it to my bloglines subscriptions and will be monitoring the site closely.

Friday, 2 November 2007

The Social Media Starfish

I love this image on Flickr, of course Starfish don't have 12 arms!

Wednesday, 31 October 2007

Measuring the ROI of Social Media

How exactly do you measure the ROI of Social Media? is it about participation and collaboration, or something else? This post on the Social Media Today blog has some useful looking links which discuss the issue.

Managing social networks with Sharepoint Server 2007

This is a hugely detailed article on how Microsoft Sharepoint 2007 can be used as a tool for enabling and then managing Social Networks.

I haven't read the article in full yet but firsts impressions are that it looks very useful although there appears to be no section for RSS. This may be because it is covered in this article also from the Microsoft Sharepoint Team Blog.

Knowledge Sharing Principles

A nice list here from the Anecdote blog of 7 Knowledge Sharing Principles.

Friday, 26 October 2007

20 Knowledge Management blogs

This looks like a useful list of Knowledge Management blogs, the list has been written by Luis Suarez at the IT Toolkit Blog.

Wednesday, 24 October 2007

Trying to explain Knowledge Management...

...then go no further then this video there are lots of themes highlighted in the video, which if you ignore the music is quite good.

[Hat Tip - Chris Collinson at All of us are smarter than any of us]

Tuesday, 23 October 2007

Making information find...us

This is a great little video (5 minutes) about how we are experiencing an "Informaiton Revolution" in terms of how we control, organise and crtique information. Very enjoyable.

[Hat Tip - Anecdote Blog]

Wednesday, 17 October 2007

Technologies for Knowledge Management

A nice little list from the Anecdote blog on the technologies you might think about using for Knowledge Management.

Friday, 12 October 2007

How to keep up?

Nina Platt at Strategic Librarian has posted about how to keep up to date with your areas of interests. Although the sources are aimed firmly at Knowledge Management practitioners the resources listed could be used in any context.

Wednesday, 10 October 2007

The Water Cooler Is Now On The Web

This is a great little article which I found via Strategic Legal Technology. In it the author describes how some firms are using Social Networks as Knowledge Management Tools. One of the example given is of a search for experience in a particular area:

"Search for someone--say, with digital experience in Mexico--and you show up as a pushpin in the center of a bull's eye, with surrounding pushpins representing people who fit the bill"

The benefits of using Social Networks as Knowledge Management tools are pretty clear but there are plenty of barriers including supporting a technology that may just be the next fad and regulatory/disclosure issues. The other benefit to using Social Networks that the author discusses is the reduction in the number of emails received:

"By luring employees into a network, companies hope to leverage their skills and contacts. But they also hope that all that collaboration will cut out time that's now spent mailing documents and e-mailing comments"

Will Social Networks be increasingly used as Knowledge Management tools? There is certainly some areas where they can be applied immediately like experience or Know-who, but they will have to develop significantly before they replace in-house systems.

Friday, 5 October 2007

How to Plan a KM Communications Strategy

Green Chameleon has a great concept map which outlines the process for planning a Knowledge Management communications strategy.

Not familiar with a concept mapping or concept maps, have a look at this.

Monday, 1 October 2007

Measuring the value of KM

The Dissident links to an interesting post on the Incredibly Dull blog the post discusses "Management's" perceived precoccupation with measuring the value of KM organisations and the problems that this can cause.

Wednesday, 26 September 2007

Will Microsoft Become Facebook for the Enterprise?

This is an interesting article which I found via the Microsoft Sharepoint Blog. The article discusses the deployment of a Social Network Service to 110,000 users at Wachovia Bank not using one of the Big Social Networking applications but Microsoft Sharepoint 2007. The reasons behind this are quite simple;

"Microsoft has a relatively rich technology offering, with natural integration across different product sets," says Pete Fields, Wachovia's director of eBusiness for employees. "Desktop and productivity tools are still so Microsoft-centric that it made sense."

The network should also help Wachovia attract new talent as well. "A bright 26-year-old MBA will be seeing the tools and comparing them to what they use in own home" by this we can only assume they mean Facebook.

Should Wikis replace emails for collaboration?

The basic premise behind this post is that companies spend a huge amount of money on email appllications and storage devices to look after the countless emails we all produce. So what is the alternative, well Wikis seem like a good idea especially if you're working on a document collaboratively;

"If you and I were working together on a document, there are a lot of steps in between when I work on the document itself, and when you work on it. To send it to you, I’d have to create an email, attach the document, and send it to you. Once you receive it, you’d have to download the attachment (insert worry about viruses here), open it (let’s hope you have the right software to do so!), and finally you can edit it. That may not seem like much, but imagine doing that every time we pass the document back and forth"

Monday, 24 September 2007

KM 1.0 vs. KM 2.0

That's Knowledge Management in case you're wondering! In this post on the elsua Blog the author links to a great set of slides on the changes taking place in Knowledge Management, namely the move from KM 1.0 to KM 2.0 this move includes the use of more "Enterprise Tools" like RSS, Wikis and Blogs to make the process of sharing Knowledge even more collaborative.

Friday, 21 September 2007

What new media could do for you

An interesting article in the Law Society Gazette who seem to have jumped on the Web 2.0/Social Media bandwagon recently.

In it the author who is head of IP&IT at Freeth Cartwright describes how they established their Blog (Impact) and then used it as the first point of contact for clients. Interestingly they are also looking at using other Social Media/Web 2.0 technology

"We are also moving our team’s know-how library into a wiki, where it will be easier to update. We are trying to cut internal email volumes by using an instant messaging service called Skype, which allows us to take some internal team communication out of the email system, and to conduct multi-party discussions on-screen in real time, even with clients."

Virtual KM Communities...a real debate!

This seminar organised by the Society for Computers & Law will "look across the legal sector's recent experience of online communities (based on blogs and similar tools) and get behind the hype to debate and establish what the real benefits are"

Participants include; Lucy Dillon from Berwin Leighton Paisner, Sarah Garvey from Allen & Overy, Marc-Henri Chamay from Allen & Overy and Ruth Pedley from CMS Cameron McKenna.

Tuesday, 18 September 2007

Wikis and Knowledge Storage

Two posts here which look very useful. In the first Best Practices when using Wikis the author describes how Wikis can be used for event planning and organisation. I think using Wikis for event planning is an excellent use of this technology especially if you encourage your participants to post to the Wiki resources, questions and any information they feel is relevant to the event.

The second is an article in the latest edition of Information World Review in it the author ponders if knowledge is more valuable in people's heads or on the corporate system?

The new ROI?

Paul Dunay at Social Media Today has penned a new term to describe how well Social Media tools like Blogs and Wikis are working, the term he uses is Return on Influence, in his latest blog post on ROI Paul explains what this term means and how it could be used.

Thursday, 13 September 2007

Its all lies...

In this post from the excellent IWR Blog the author points out a short post on the CMS Watch blog. There are several great quotes from the IWR Post which demonstrate the difficulties in benchmarking any sort of service;

"In many fields of computing, benchmarking is broken. In server microprocessors, companies like Intel, AMD, IBM and Sun can make merry with numbers but they don’t mean much, at least not without a ton of accompanying explanation. The fault is not so much with the design of the simulations themselves or their accuracy, but with the multiple, and often mutually contradictory, nature of the metrics being applied. For example, in servers, some buyers will want raw performance, some energy efficiency, and an increasing number will want the perfect virtualisation host."

"Too often, benchmarks are cited to impress even though the numbers are meaningless."

Your intranet on a...Wiki

In this post Headshift describe how they worked with one of their clients to build an intranet on a Wiki platform. This is a really interesting post which describes the site and its features in some detail and made me think about the potentials of Wiki applications.

Wednesday, 12 September 2007

Enterprise search for large Law Firms

This appears to be a hot topic at the moment, with the latest post on this subject a post written by Ron over at Strategic Legal Technology.

Tuesday, 11 September 2007

What is Enterprise 2.0 and what does it mean for Law Firms?

This is an interesting post from the Strategic Librarian on what Enterpris 2.0 means and how it could be implemented/used in Law Firms.

The post includes a presentation delivered by the post author Nina Platt in June 2007,

Monday, 10 September 2007

Knowledge Management is...very old!

I bet you all thought Knowledge Management was invented in the late eighties/early nineties? Wrong. This post from the IT Toolbox and the accompanying presentation which is the story of a battle that took place in 3000BC say otherwise.

Thursday, 6 September 2007

Managing your content

This is the title of a presentation by Nicole C Engard of Princeton Public Library. In it she discusses how you can use Opensource Content Management systems (CMS) instead of expensive and difficult to manage CMS applications.

The two systems Nicola recommends are;

Although Nicola make some good points and the focus of the presentation is on "Open Source Software" what I would say is Sharepoint is a development tool, so it can do a huge amount - if you develop it to do so and have the resources to develope it. It's not something that just works straight out of the box.

Tuesday, 4 September 2007

An introduction to Social Bookmarking

Cogenz has provided links to two great resources which provide an introduction to Social Bookmarking.

The first is a video produced by the team at Common Craft on Social Bookmarking using Del.icio.us. The second is a presentation from Pfizer designed to convince their staff of the personal and business benefits of enterprise social bookmarking. A couple of great resources if you are thinking about starting using Social Bookmarking as an internal or external tool.

Thursday, 23 August 2007

A Wiki-ed success story

If you're looking for a great example of a Wiki being used internally by an organisation then you need look no further then this post on the Portals and KM Blog.

In the post the author outlines how the NHS in Orkney implemented an internal Wiki and Blog to overcome a number of issues they were experiencing with the use of email.

Wednesday, 22 August 2007

Social media, engage or die

There is nothing like a good attention grabbing post title and this post on the Social Media Today site certainly does that. The basic premise is that in order to understand Social Media you have to use it, some of the key points are:

  • Set up profiles on the social sites - FaceBook, Myspace, Flickr, LInkedIn etc.
  • Use these profiles to build up an embracive picture of who you are.
  • Listen to the conversations.
  • Create content - video is vital.
  • Share the content - post on social sites and link to other resources.
  • Share your interests and activities with others.
  • Engage and facilitate the conversations.

Monday, 20 August 2007

Facebook and the enterprise

Confused of Calcutta has written an excellent series of posts on how Facebook can be used internally within the enterprise. If you haven't heard of Facebook yet, then I'm not sure where you have been! This is Part 1, the author is now up to Part 7

Social Letteboxing

This is fascinating post from Chris Collinson over at All of us are smarter than any of us. The premise behind the post being that Real World activities are often mimicked in the Virtual World.

In this instance Chris compares a local dartmoor activity called "letterboxing" to the process of writing on someone's wall in Facebook and accepting/exchanging invites in LinkedIn.

Social Networking Tools

KM Space has a short post on a survey the firm carried out recently on the use of Social Networking tools by future Lawyers. The results make interesting reading.

Knowledge Worker 2.0

This is an interesting presentation (available on Slideshare) which looks at the developing skills of Knowledge Workers.

There are a lot of slides, but it introduces some useful concepts and outlines some of the issues and opportunities affecting anyone working with Knowledge or in a Know How role.

Is Knowledge Management dead?

This is the question posed by Tom Baldwin at Knowledgeline. Tom argues that with the increased use of Technology activities that were previously carried out by "Knowledge employees" including Professional Support Lawyers now aren't. This has leding to changes in the job title of people involved with Knowledge.

Social Media explained

If you haven't seen them already, this post on Social Media Today has links to all the Common Craft videos on Social Media.

How to run a corporate blog

This is a short but useful guide on how to run a successful corporate blog.

Thursday, 9 August 2007

Why are they waiting for Wikis?

This is an interesting post on the Fast Forward Blog which highlights the main reasons behind enterprises NOT deploying Wikis. The major barriers appear to be; Security, compliance Management and how the Wikis are brought into the organisation.

What is Enterprise 2.0?

This is an excellent explanation of what Enterprise 2.0 is, in summary "it means using inside an enterprise the successful tools of web 2.0."

There are links to some excellent resources dotted throughout this article and a schematic diagram that must have taken months to build!

Tuesday, 7 August 2007

KM Best Practices

Prism Legal ask "Can we define KM Best Practices" and their answer is a resounding NO. This post is a follow up to an article previously published on LLRX.com.

Monday, 6 August 2007

Innovative uses of Legal Technology

Strategic Legal Technology has a post on the use of Legal Technology within large law firms. All the applications listed have been nominated for a College of Law Practice Management InnovAction Award.

Thursday, 2 August 2007

Getting Social Networks started

This was a question that was posed recently on Linked In. The answer was a surprisingly useful looking resource from Wikipatterns. Wikipatterns have what I would call "FAQ's" and are essentially guides or tools that will increase the adoption of Social Networks and Social Networking tools within your organisation.

More on ROI

Social Media Today has an interesting post on ROI. The post specifically looks at Web 2.0 tools but could theoretically be applied to any application.

"So fast forward to 2007 and the world of Enterprise 2.0 such as blogs, wikis, RSS, social networking and the like and hard dollar ROI isn’t immediately apparent. The benefits are pretty clear in that you can see massive productivity increases and much more effective and efficient internal communciations and collaboration, but they don’t always immediately point to monetizable savings or revenue increases in the short run."

In the post the author also refers to a piece of research undertaken by Forrester on how IT Departments will measure the ROI of Web 2.0 tools, well worth a look.

Sunday, 29 July 2007

Being a content "rat pack"

This article in Intranet Journal discusses the age old issue of Quality Content v Quantity. The article highlights the dangers of having too much content, problems associated with excess content include;

  • "Pollutes and draws attention away from newer, more relevant information.
  • Affects users' overall perception of an intranet. Since users have a tendency to see things as a whole, the poor content will mar the good content, or worse, the entire system.
  • The longer you keep old content on an intranet, the more difficult and time consuming it will be to clean up later.
  • Affects the quality of an intranet's search engine results page (SERP).
  • Affects the performance of the search engine's indexing routine.
  • Gobbles up storage space on your intranet server(s) and your backup media."

Wednesday, 25 July 2007

Knowledge Sharing - what people want

Helen Nicol at the Business of Knowing has a great little post on a workshop she held for project managers recently. One of the main outcomes of the workshop was that being able to call on a network of people who had experience in a field you may not was very useful.

Facebook and other social networking sites are going some way to address this and it is an area that I would expect to see grow and develop in the not too distant future.

Measuring the ROI of Blogging

If you are considering establishing a blog internally or externally you will probably be thinking about how you can measure its success.

Paul Dunay at Social Media Today has written a short but useful post on some of the "metrics" you could use to measure the ROI of Blogging.

One possible way to examine blog value as discussed by Paul is to look at the quantity of links, comments and trackbacks for your blog. "Technorati can tell you not only the number of links, but also your "influence" rating relative to every other blog out there. This index seems to change daily and is very finicky at major inflection points like the 50,000 or 10,000 mark."

Wednesday, 18 July 2007

Tagging for Collaboration and Knowledge Sharing

This is the title of a great presentation on how tagging and folksonomies can be used and developed. I also came across a link to this post about Folksonomies, in it the author outlines how 70% additional terms were generated by using Folksonomies. That seems an awful lot of terms!

Friday, 13 July 2007

Knowledge Harvesting and Exit interviews

Chris Collinson at All of us are smarter than any of us writes about the process of Knowledge Harvesting during Exit Interviews.

"I have always held however detailed the learning/exit interview with someone leaving a position or an organisation, both parties usually end up disappointed. However, as a salvage operation, particularly one involving a workgroup or community, it is certainly better than nothing, and can reduce some of the short-term risks."

Worth reading for the details of organisaions who Chris feels have got "it right"

Portals are dead!

Is the attention grabbing title of an article in the most recent edition of Intranet Journal. The author J.T Smith argues that whilst personalisation is important;

"It's time to move forward. There's more to a website than the initial page a user sees, so why is this page the only page that is personalized? The evolution of web publishing and content management systems now brings personalization to an entirely new level, where feature rich sites are able to interact with the user throughout the entire user experience beyond the landing page"

He goes on to say that "It is now possible, and time and cost effective, to develop sites that actively respond to the user's interests. A user no longer needs to make a single selection from a portal page like a "choose your own adventure" book. Today's websites are capable of recognizing user interest and dynamically generating items of interest and help with very little action required of the user. In today's media weary public, what could be more user friendly?"

Thursday, 12 July 2007

Lawyers using RSS Feeds

This is an interesting post on the Tiggrsuccess Blog which dicusses how Lawyers are increasingly using new technology to improve productivity. The article specfically talks about RSS but mentions a number of other Web 2.0 applications.

There follows a list of 15 different ways Lawyers are using RSS Feeds, some of these are obvious some less so. Amongst these my favourite has to be Ego Feed

"First and foremost, lawyers want to know what is being said about their firm. It is easy enough to monitor search engines and news searches using RSS. Lawyers create what is commonly referred to as “ego searches”. These are essentially keyword searches (the keyword is the firm or lawyer’s name). Each time the keyword appears in the news article or search engine a new item will appear in the feed. Lawyers can click through and view the source of the mention."

Social Networking in Plain English

Another great video from the team at CommonCraft, this time they explain Social Media and Social Networking.


Tuesday, 10 July 2007

Folksonomies and Social Tagging Video

This is an excellent PowerPoint presention on how Folksonomies and Social Tagging can be used within an organisation.

Wednesday, 27 June 2007

More on the Balanced Scorecard

At our last meeting this was mentioned as process by which organisations could measure the success or otherwise of Knowledge Projects. In addition to the resources I mentioned then there are a number of other useful sources of information on the "Balanced Scorecard"

Wednesday, 20 June 2007

Knowledge Management : How to run a successful KM initiative

This is the title of an article in the June 2007 edition of Inside Counsel. This is a nicely laid out clear article which highlights the 7...that's right 7 steps to having a successful KM Initiative, they are:

  • Step 1 - Create an objective
  • Step 2 - Sell it
  • Step 3 - Appoint a leader
  • Step 4 - Get buy in
  • Step 5 - Leverage existing technology
  • Step 6 - Consider other stakeholders
  • Step 7 - Maintain it

There you go, now all you have to do is do it!

Is technology really necessary for KM?

This is the question posed by Arjun Thomas in a recent post on his blog Gridlock. Arjun argues that creating a technology platform that supports KM initiatves is one of the most important things you can do in an organisation.

Arjun goes on to say that technology isn't Knowledge Management but a way in which Knowledge Management initiatives should be supported.

The Management of Wikis

Penny Edwards is trying to evaluate the impact Wikis have in organisations, to facilitate this she has created a short survey (30 questions) where you can share your thoughts on how Wikis are being used internally or not.

Monday, 11 June 2007

Blogging from the Backroom 8 June 2007

Last friday I attended this event the event was a very practical session demonstrating how Blogs, Blogging and Web 2.0 tools can be used by Librarians.

Of interest for Knowledge Managers was a presentation by Helen Nichol from NHS Connecting for Health. Helen presented the outcomes of a project which saw her create a Blog for 15 managers in the NHS. Some of the barriers to Knowledge Sharing and Collaboration are identical to those experienced in the Corporate Sector. Having spoken to Helen at some length it turns out she has her own blog called "The Business of Knowing" which looks to have some interesting posts on Web 2.0, Knowledge Sharing and Collaboration. Her post which contains a link to the "Green Chameleon Blog" is fascinating.

Friday, 8 June 2007

Librarians are the Ultimate Knowledge Managers!

Finally the news I have been waiting to hear for a long time. This is actually the title of an article in the Australian Library Journal which even if you are not a Librarian is well worth reading for the table of skills required. Nothing new here really but good background reading.

Tuesday, 5 June 2007

Extranets extolled and explained

This is the title of a post on Strategic Legal Technology which contains links to two articles on the benefit and value of providing extranets to clients.

Monday, 4 June 2007

Wikis in Plain English

This is brillant! Another video from the team that brought us RSS in Plain English!

Wednesday, 30 May 2007

KM Best Practices

This article on LLRX.com is the report of a meeting held in February 2007 . The meeting of large law firms involved a a panel of four KM professionals and the audience discussing best practices and the connection to KM.

Friday, 25 May 2007

Knowledge Harvesting resources

The Special Libraries Association of Illinois recently ran a seminar on "Knowledge Harvesting" this is a relatively new area of Knowledge Management but one that appears to be growing as demonstrated by this site which has a number of presentations, articles and examples of how to use "Knowledge Harvesting"

Thursday, 24 May 2007

Measuring the ROI of Blogs, Wikis and other social media - Further reading

James came up with some interesting reading around ROI and metrics for blogs, wikis and other social media. Links below.

ROI on KM - further reading

Further reading on ROI and Metrics:

Techniques for calculating ROI on KM initiatives

ROI can be difficult to calculate for KM projects - often the benefit is one of quality and ease of use rather than something quantifiable such as time or money saved.

The following links may be of interest when trying to compose something that is meaningful for your business.

The Skandia Navigator
The Balanced Scorecard
Return on Learning, Part 3:Measuring the Return on Investment in Training

This site is for an ROI calculator, software to calculate ROI for you!


Monday, 21 May 2007

Knowledge Management : Refinement and Englightenment

Unfortunately this is only the name of the journal of the International Legal Technology Association not the name of a course I would be booked on whatever the cost!

The April 2007 edition has two articles which will be of interest:

  • Categorization’s Critical Role in KM by Craig Carpenter of Recommind

This article looks at how costs can be lowered and productivity increased by using an automated categorisation system.

  • Law Firm Taxonomy by Don Oppenheimer, Independent Consultant

This article discussed how a single firmwide taxonomy is essential for both Knowledge Management purposes and for searching.

Wednesday, 16 May 2007

Knowledge Sharing Toolkit

The ‘Knowledge Sharing Toolkit’ is the result of a two-year DTI-funded project carried out by innovation consultancy David Bartholomew Associates (DBA) and nine of the UK’s leading architectural and engineering practices - Aedas, Arup, Broadway Malyan, Buro Happold, Edward Cullinan Architects, Feilden Clegg Bradley, Penoyre & Prasad, Whitby Bird and WSP.
A concise 49 page how-to manual accompanied by nine detailed case studies, the Toolkit shows building design practices how to develop a knowledge strategy to support their business objectives, and explains the main tools and techniques for learning and sharing knowledge, and how to use them.

After Action Reviews in practice

In a short but interesting post Chris Collinson describes how he spent a day with some senior NHS clinical staff at a Leadership Development Centre in Leicester. Chris described his role as "to provide some input relating to After Action Reviews (AARs), and to use the role-plays to help the clinicians translate this input into real life - well, it felt real to us!"

This seems like a really innovative use of the After Action Review model/process.

Three dozen Knowledge Sharing barriers

Following swiftly on from how to share knowledge is a list of some of the barriers to Knowledge Sharing. This post is from late 2006 but I'm sure we can all identify with the issues raised.

The "complete" Knowledge Sharing Guide

A guide on how to share knowledge and encourage Knowledge Sharing, great I'm ready with my credit card! But fear not the guide is completely free and looks really useful. Areas discussed include:

  • What is knowledge sharing and why should I be doing it?
  • Knowledge management versus knowledge sharing
  • Setting goals for knowledge sharing
  • What kind of knowledge sharing activities are the most beneficial?
  • Seven incentives for knowledge sharing

Wednesday, 9 May 2007

Customised Search Engines

Prism Legal have developed a set of 4 customised search engines which look useful. Customised searches are avaialble for Top 100 U.S. Law Firms, Top 50 UK Law Firms, Top KM Sites, Top Canadian Law Firms.

Friday, 27 April 2007

Top tips for Knowledge Harvesting

The TFPL Blog has a short post from Ian Wooler on Knowledge Harvesting. I've only just come across the TFPL Blog, which looks to have some useful posts.

Internet Newsletter for Lawyers

The Internet Newsletter for Lawyers, a publication which I have always admired but don't currently have a subscription to, has moved home. This is a nice looking site, very blog like with the addition of an RSS Feed.

This was also recently reported in the Legal Technology Insider.

Social media presentations from Online Information

Online Information have added a new section to their website which contains links to some free and some pay to view Presentations. Up first is Social Media:

FREE: Wikis and the lightweight software revolution
FREE: The value of social media in 21st century organisations
FREE: Enterprise wikis and employee collaboration

Thanks to Information Overlord for discovering these.

Wednesday, 18 April 2007

Top tips for harnessing web 2.0

This is a short but useful post on 9 things you could be doing to harness "Web 2.0" technologies and concepts.

44 Essential Knowledge Management Sites and Weblogs

I cant vouch for the authority of these sites but this looks like quite a useful post on IT Toolbox

Where's the return on Knowledge Management?

This is a post on Uncommon Knowledge which discusses how difficult it can be to measure the value associated with creating and managing Know How (Knowledge Management) The blog posting includes a link to a previous post on measuring the Return on Investment (ROI) of Blogs.

Thursday, 12 April 2007

The Melcrum Podcast 11th April 2007

Those nice people at Melcrum have made a Podcast which focuses on their recent Social Media Forum event. The event looked at how to integrate Blogs, Wikis, RSS and other Web 2.0 tools into existing communication strategies.

Tuesday, 27 March 2007

Better connected intranets

The top 10 applications for intranets are discussed in a new report produced by the Society of Information Technology Management (SOCITM).

The report highlights "user engagement" as the key to building and ensuring the intranet is a well used resource. N.B You will need to log in to read/download the report.

How businesses are using Web 2.0

The most recent issue of McKinsey Quarterly has an article on the use of Web 2.0 technologies by businesses.

The abstract of the article provides an introduction to the Web 2.0 phenomenon "The rising popularity of user-driven online services, including MySpace, Wikipedia, and YouTube, has drawn attention to a group of technological developments known as Web 2.0. These technologies, which rely on user collaboration, include Web services, peer-to-peer networking, blogs, podcasts, and online social networks"

Friday, 16 March 2007

The Hidden Dangers of Knowledge Management

Is Knowledge Management sometimes dangerous? This is the question asked by by Prism Legal Consulting. Prism refer to a blog post called "Contract with clarity" which discusses the dangers of reusing legal agreements.

Monday, 12 March 2007

Uncommon Knowledge

I came across this site today and it looks quite useful, the site provides advice and resources on leveraging technology to enable Knowledge Sharing. The post on 6 Ways to Improve Knowledge Management was very interesting.

Wednesday, 7 March 2007


How to measure the benefits of KM and knowledge sharing within service industries in particular, was a problem that we touched upon in our last Knowledge Connections meeting.

My colleague James Mullan found an interesting article in PLC, by Catherine Flutsch of Bird & Bird.

Catherine muses that there is a large body of literature on ways to measure the value of knowledge management programs and strategy, yet most law firms struggle with the measurement issue. This is an interesting resume, with a quick look at tools, communication and the future, relevant to in-house measurement as much as for law firms.

For those of you that take PLC, the link is: http://www.practicallaw.com/4-225-4012

Have you seen a good article about metrics or ROI that you can share with us?

'Next Steps' links on LNB

Next Steps functionality on LNB is a nifty drop down box on the right hand side of the page, that allows you to view information that might be relevant to the context of what ever you are displaying. So if you were displaying a piece of legislation, 'Next Steps' will allow you to view relevant cases, or some other helpful information.

However, this has been flagged on the discussion list as not being as comprehensive as we had hoped.

LexisNexis provided the following information regarding the Next Steps links on LNB

“Next Steps is only currently working from Legislation to other content types. Although the functionality is available on LNB now, the content links are yet to be incorporated.”

So not ideal...

Tuesday, 6 March 2007

Using del.icio.us for knowledge sharing

This is an excellent post on how you can use del.icio.us for Knowledge Sharing and collaborative working. del.icio.us is a social bookmarking application which you can use to record your WWW travels so that they’re not stored on your local machine.

Instead of storing your favourites in your browser, where they can easily get lost if your machine crashes or you lose data, your bookmarks are saved on del.icio.us, however its use is much wider then that, this post explains how you can benefit from using del.icio.us.

I use del.icio.us regularly and find it invaluable especially when looking at what other people have tagged.

Top 10 tips for improving your intranet

David Cummings lists his Top 10 tips for improving your organisations intranet.

Blogs v Forums

Which are more effective Blogs or Forums (Message Boards) is the question asked here by Debbie Weil, if your not 100% certain what the difference is between these two tools and which you should be using in your organisation then this article is well worth a read.

Monday, 26 February 2007

Knowledge Management : Asking the right questions

A slightly old but nonetheless very useful looking link

  • Knowledge Management : Asking the right questions this is an audio recording of "Ron Friedmann, founder of Prism Legal Consulting (www.prismlegal.com), on the subject of how law firms can best understand and take advantage of knowledge management, or KM. The interview covers the challenges of implementing KM as well as some promising strategies for doing so"

Creating intranet applications for Knowledge Sharing

This is an article by Jason Eiseman in the latest issue of LLRX.com. Jason talks in great detail about the new breed of web applications that allow you to create Knowledge Sharing applications inside a company.

The article also talks about the benefits of knowledge sharing applications and how to encourage employees to share their knowledge.

"The key to encouagring emloyees to share their knowledge is by making it easy, and leveraging that user-generated content through and enterprise. Intranet applications which make use of user-generated content might be as trendy as blogs and wikis, or as simple as allowing employess to edit and maintain their own biographical information for expertise and specialized skill location"

The article also includes two examples of firms where intranet applications that use Web 2.0 technology have been implemented.

Monday, 19 February 2007

The machine is us/ing us : Web 2.0 in 4 and a half minutes

Not sure what Web 2.0 is or means then have a look at this splendid 4 and half minute video on YouTube It's definitely worth watching!

Thursday, 15 February 2007

Using Blogging software to create guides

If you Blog on a regular basis or even if you don't your probably aware of the major blogging tools, Blogger, Wordpress, Typepad, I've just stumbled across some new Blogging software called Blogridge which has some interesting applications.

One of these is the ability to create guides (essentially reading lists of your favourite RSS feeds and Blogs) which you can then display on your Blog, it seems to me to be a more logical way or organising web content on a blog. The most useful of those created so far is the Knowledge Management Guide.

Wednesday, 14 February 2007

Avoiding the typical barriers to effective KM

Those lovely people at Melcrum (the publishers of Knowledge Management Review) have made a normally pay to view article free to view. The article by Chris Collison (editor of KM Review) looks at the pitfalls to avoid when trying to encourage people to share their knowledge and ideas.

Thursday, 8 February 2007

Hot KM Topics : Part 1

What's hot in Knowledge Management, what are some unfulfilled KM Desires, Prism Consulting report on the results of a survey of 40 large US, UK and Canadian Law Firms.

Knowledge Management and Technology: Finding a Balance

This is an interesting article in Law.com which discusses how existing "KM Basics" are being built on and enhanced by some more "agressive" firms.

The article doesn't cover any particularly new ground, technology is a key theme with intranets and extranets discussed briefly. What is interesting is the articles view that the "boundaries" of KM, or who does KM are becoming increasingly blurred so that KM is now touching almost every department and practice group within a law firm.

Wednesday, 31 January 2007

Knowledge Management Principles

This is quite an old post but the Knowledge at Work Blog asks what are the top 10 Knowledge Management Principles some interesting thoughts here. The Anecdote blog follows up with a post on Knowledge Sharing Principles.

Friday, 26 January 2007

Technical support for the Lexis Nexis Global Platform

Should LNB provide technical support for the Global Platform after 5.30pm, of course? do they?not currently. The reasons being that after 5.30pm the Customer Service function closes and all calls are transferred to the U.S. Unfortunately the U.S doesn't have any experience of the Global Platform as they use a totally different product.

As users of the service who often need to complete research after 5.30 I think it is imperative that if necessary we can pick up the phone and talk to someone who knows (1) Where to find information and (2) Let us know If there are any problems with the system.

Certainly something for LNB to look into.

Knowledge Management 2.0

Just in case we hadn't quite got to grips with Web 2.0 and Library 2.0 now Knowledge Management 2.0 is tripping the boards.

The essence of this article is that Knowledge Management programs in Law Firms haven't "taken off" because (1) Lawyers refuse to become involved in the Knowledge programme and (2) There are significant IT challenges to overcome. To overcome these issues more Knowledge Management Tools will be built using "Web 2.0" technology, using Web 2.0 technology avoids the challenges associated with IT and puts the technology into the "hands of the users" These new style applications borrow from existing Web 2.0 technology like Blogs and Wikis.

Well worth a read.

Thursday, 25 January 2007

Best practices for Corporate Blogs

The Global Best Practices Team at Price Waterhouse Coopers have released a new paper on Best Practices for Corporate Blogs. The report outlines 9 main uses of Blogs in Corporate settings, including deploying blogs to advance Knowledge Sharing.

The report authors write that "Internal blogs are an excellent knowledge management tool for corporations. They foster internal collaboration and dissemination of company information
and culture. The internal blog allows a work group to log in and view messages, presentations, and spreadsheets in one location" I certainly agree with this point and increasingly free resources like Google Docs are facilitating this collaborative working.

The report authors also write that "The blog content is searchable and can be organized by the end user into specific categories, such as date, contributor, or subject. For specific projects and processes, a blog can be superior to a corporate web site because it focuses on a single
issue and lists all the relevant information on one page, making it easier to navigate"

A very interesting paper and well worth reading.

Tuesday, 23 January 2007


Welcome to Knowledge Connections, a networking group for those with a knowledge role or information interest within an in-house legal context.

We hope that you will be able to use this blog to raise questions with your colleagues within the network, help each other to tackle those problematic issues, and perhaps keep up to date with some KM, database, publisher or know how news, hints and tips that you might not have found already.

To start things off, we have introduced some of the topics that we have touched upon in our meetings, and may continue to be of interest. However, do raise issues that you would like to hear about, either by replying to a post, or by emailing us at Knowledge Connections

If you are interested in participating, joining meetings or adding to the blog, do contact us using the link above.

The opinions expressed here are the personal opinions of individual contributors.