Thursday, 8 February 2007

Knowledge Management and Technology: Finding a Balance

This is an interesting article in which discusses how existing "KM Basics" are being built on and enhanced by some more "agressive" firms.

The article doesn't cover any particularly new ground, technology is a key theme with intranets and extranets discussed briefly. What is interesting is the articles view that the "boundaries" of KM, or who does KM are becoming increasingly blurred so that KM is now touching almost every department and practice group within a law firm.

1 comment:

mw said...

I am firmly in the central, KM as consultant and leader, camp. Where organisations have become market leaders in KM (if such a thing is possible) it makes perfect sense to leverage that expertise and exploit KM teams as relationship builders. Knowledge about clients is important after all...