Wednesday, 7 March 2007


How to measure the benefits of KM and knowledge sharing within service industries in particular, was a problem that we touched upon in our last Knowledge Connections meeting.

My colleague James Mullan found an interesting article in PLC, by Catherine Flutsch of Bird & Bird.

Catherine muses that there is a large body of literature on ways to measure the value of knowledge management programs and strategy, yet most law firms struggle with the measurement issue. This is an interesting resume, with a quick look at tools, communication and the future, relevant to in-house measurement as much as for law firms.

For those of you that take PLC, the link is:

Have you seen a good article about metrics or ROI that you can share with us?

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