This article on LLRX.com is the report of a meeting held in February 2007 . The meeting of large law firms involved a a panel of four KM professionals and the audience discussing best practices and the connection to KM.
Wednesday, 30 May 2007
Friday, 25 May 2007
The Special Libraries Association of Illinois recently ran a seminar on "Knowledge Harvesting" this is a relatively new area of Knowledge Management but one that appears to be growing as demonstrated by this site which has a number of presentations, articles and examples of how to use "Knowledge Harvesting"
Thursday, 24 May 2007
James came up with some interesting reading around ROI and metrics for blogs, wikis and other social media. Links below.
Further reading on ROI and Metrics:
- KM and the myth of ROI
- The KM Business Case : Assessing the situation
- The justification of Enterprise Web 2.0 project expenditures
- How much is Knowledge worth?
- RSS and the ROI of KM
- Where’s the return on Knowledge Management
- “Show me the money – measuring the return on KM
- Rethinking ROI : Managing risk and rewards in KM initiatives
- Return on Knowledge: Knowledge Management Magazine, April 1999.
- KM from the Ground Up: Debunking the Myths that Knowledge Management Initiatives Have to Be Huge, Expensive and All-Encompassing, Knowledge Management Magazine, May 1999.
ROI can be difficult to calculate for KM projects - often the benefit is one of quality and ease of use rather than something quantifiable such as time or money saved.
The following links may be of interest when trying to compose something that is meaningful for your business.
The Skandia Navigator
The Balanced Scorecard
Return on Learning, Part 3:Measuring the Return on Investment in Training
This site is for an ROI calculator, software to calculate ROI for you!
Monday, 21 May 2007
Unfortunately this is only the name of the journal of the International Legal Technology Association not the name of a course I would be booked on whatever the cost!
The April 2007 edition has two articles which will be of interest:
- Categorization’s Critical Role in KM by Craig Carpenter of Recommind
This article looks at how costs can be lowered and productivity increased by using an automated categorisation system.
- Law Firm Taxonomy by Don Oppenheimer, Independent Consultant
This article discussed how a single firmwide taxonomy is essential for both Knowledge Management purposes and for searching.
Wednesday, 16 May 2007
The ‘Knowledge Sharing Toolkit’ is the result of a two-year DTI-funded project carried out by innovation consultancy David Bartholomew Associates (DBA) and nine of the UK’s leading architectural and engineering practices - Aedas, Arup, Broadway Malyan, Buro Happold, Edward Cullinan Architects, Feilden Clegg Bradley, Penoyre & Prasad, Whitby Bird and WSP.
A concise 49 page how-to manual accompanied by nine detailed case studies, the Toolkit shows building design practices how to develop a knowledge strategy to support their business objectives, and explains the main tools and techniques for learning and sharing knowledge, and how to use them.
In a short but interesting post Chris Collinson describes how he spent a day with some senior NHS clinical staff at a Leadership Development Centre in Leicester. Chris described his role as "to provide some input relating to After Action Reviews (AARs), and to use the role-plays to help the clinicians translate this input into real life - well, it felt real to us!"
This seems like a really innovative use of the After Action Review model/process.
A guide on how to share knowledge and encourage Knowledge Sharing, great I'm ready with my credit card! But fear not the guide is completely free and looks really useful. Areas discussed include:
- What is knowledge sharing and why should I be doing it?
- Knowledge management versus knowledge sharing
- Setting goals for knowledge sharing
- What kind of knowledge sharing activities are the most beneficial?
- Seven incentives for knowledge sharing