Thursday, 23 August 2007

A Wiki-ed success story

If you're looking for a great example of a Wiki being used internally by an organisation then you need look no further then this post on the Portals and KM Blog.

In the post the author outlines how the NHS in Orkney implemented an internal Wiki and Blog to overcome a number of issues they were experiencing with the use of email.

Wednesday, 22 August 2007

Social media, engage or die

There is nothing like a good attention grabbing post title and this post on the Social Media Today site certainly does that. The basic premise is that in order to understand Social Media you have to use it, some of the key points are:

  • Set up profiles on the social sites - FaceBook, Myspace, Flickr, LInkedIn etc.
  • Use these profiles to build up an embracive picture of who you are.
  • Listen to the conversations.
  • Create content - video is vital.
  • Share the content - post on social sites and link to other resources.
  • Share your interests and activities with others.
  • Engage and facilitate the conversations.

Monday, 20 August 2007

Facebook and the enterprise

Confused of Calcutta has written an excellent series of posts on how Facebook can be used internally within the enterprise. If you haven't heard of Facebook yet, then I'm not sure where you have been! This is Part 1, the author is now up to Part 7

Social Letteboxing

This is fascinating post from Chris Collinson over at All of us are smarter than any of us. The premise behind the post being that Real World activities are often mimicked in the Virtual World.

In this instance Chris compares a local dartmoor activity called "letterboxing" to the process of writing on someone's wall in Facebook and accepting/exchanging invites in LinkedIn.

Social Networking Tools

KM Space has a short post on a survey the firm carried out recently on the use of Social Networking tools by future Lawyers. The results make interesting reading.

Knowledge Worker 2.0

This is an interesting presentation (available on Slideshare) which looks at the developing skills of Knowledge Workers.

There are a lot of slides, but it introduces some useful concepts and outlines some of the issues and opportunities affecting anyone working with Knowledge or in a Know How role.

Is Knowledge Management dead?

This is the question posed by Tom Baldwin at Knowledgeline. Tom argues that with the increased use of Technology activities that were previously carried out by "Knowledge employees" including Professional Support Lawyers now aren't. This has leding to changes in the job title of people involved with Knowledge.

Social Media explained

If you haven't seen them already, this post on Social Media Today has links to all the Common Craft videos on Social Media.

How to run a corporate blog

This is a short but useful guide on how to run a successful corporate blog.

Thursday, 9 August 2007

Why are they waiting for Wikis?

This is an interesting post on the Fast Forward Blog which highlights the main reasons behind enterprises NOT deploying Wikis. The major barriers appear to be; Security, compliance Management and how the Wikis are brought into the organisation.

What is Enterprise 2.0?

This is an excellent explanation of what Enterprise 2.0 is, in summary "it means using inside an enterprise the successful tools of web 2.0."

There are links to some excellent resources dotted throughout this article and a schematic diagram that must have taken months to build!

Tuesday, 7 August 2007

KM Best Practices

Prism Legal ask "Can we define KM Best Practices" and their answer is a resounding NO. This post is a follow up to an article previously published on

Monday, 6 August 2007

Innovative uses of Legal Technology

Strategic Legal Technology has a post on the use of Legal Technology within large law firms. All the applications listed have been nominated for a College of Law Practice Management InnovAction Award.

Thursday, 2 August 2007

Getting Social Networks started

This was a question that was posed recently on Linked In. The answer was a surprisingly useful looking resource from Wikipatterns. Wikipatterns have what I would call "FAQ's" and are essentially guides or tools that will increase the adoption of Social Networks and Social Networking tools within your organisation.

More on ROI

Social Media Today has an interesting post on ROI. The post specifically looks at Web 2.0 tools but could theoretically be applied to any application.

"So fast forward to 2007 and the world of Enterprise 2.0 such as blogs, wikis, RSS, social networking and the like and hard dollar ROI isn’t immediately apparent. The benefits are pretty clear in that you can see massive productivity increases and much more effective and efficient internal communciations and collaboration, but they don’t always immediately point to monetizable savings or revenue increases in the short run."

In the post the author also refers to a piece of research undertaken by Forrester on how IT Departments will measure the ROI of Web 2.0 tools, well worth a look.