Wednesday, 31 January 2007

Knowledge Management Principles

This is quite an old post but the Knowledge at Work Blog asks what are the top 10 Knowledge Management Principles some interesting thoughts here. The Anecdote blog follows up with a post on Knowledge Sharing Principles.

Friday, 26 January 2007

Technical support for the Lexis Nexis Global Platform

Should LNB provide technical support for the Global Platform after 5.30pm, of course? do they?not currently. The reasons being that after 5.30pm the Customer Service function closes and all calls are transferred to the U.S. Unfortunately the U.S doesn't have any experience of the Global Platform as they use a totally different product.

As users of the service who often need to complete research after 5.30 I think it is imperative that if necessary we can pick up the phone and talk to someone who knows (1) Where to find information and (2) Let us know If there are any problems with the system.

Certainly something for LNB to look into.

Knowledge Management 2.0

Just in case we hadn't quite got to grips with Web 2.0 and Library 2.0 now Knowledge Management 2.0 is tripping the boards.

The essence of this article is that Knowledge Management programs in Law Firms haven't "taken off" because (1) Lawyers refuse to become involved in the Knowledge programme and (2) There are significant IT challenges to overcome. To overcome these issues more Knowledge Management Tools will be built using "Web 2.0" technology, using Web 2.0 technology avoids the challenges associated with IT and puts the technology into the "hands of the users" These new style applications borrow from existing Web 2.0 technology like Blogs and Wikis.

Well worth a read.

Thursday, 25 January 2007

Best practices for Corporate Blogs

The Global Best Practices Team at Price Waterhouse Coopers have released a new paper on Best Practices for Corporate Blogs. The report outlines 9 main uses of Blogs in Corporate settings, including deploying blogs to advance Knowledge Sharing.

The report authors write that "Internal blogs are an excellent knowledge management tool for corporations. They foster internal collaboration and dissemination of company information
and culture. The internal blog allows a work group to log in and view messages, presentations, and spreadsheets in one location" I certainly agree with this point and increasingly free resources like Google Docs are facilitating this collaborative working.

The report authors also write that "The blog content is searchable and can be organized by the end user into specific categories, such as date, contributor, or subject. For specific projects and processes, a blog can be superior to a corporate web site because it focuses on a single
issue and lists all the relevant information on one page, making it easier to navigate"

A very interesting paper and well worth reading.

Tuesday, 23 January 2007

Welcome

Welcome to Knowledge Connections, a networking group for those with a knowledge role or information interest within an in-house legal context.

We hope that you will be able to use this blog to raise questions with your colleagues within the network, help each other to tackle those problematic issues, and perhaps keep up to date with some KM, database, publisher or know how news, hints and tips that you might not have found already.

To start things off, we have introduced some of the topics that we have touched upon in our meetings, and may continue to be of interest. However, do raise issues that you would like to hear about, either by replying to a post, or by emailing us at Knowledge Connections

If you are interested in participating, joining meetings or adding to the blog, do contact us using the link above.

The opinions expressed here are the personal opinions of individual contributors.