Sunday, 29 July 2007

Being a content "rat pack"

This article in Intranet Journal discusses the age old issue of Quality Content v Quantity. The article highlights the dangers of having too much content, problems associated with excess content include;

  • "Pollutes and draws attention away from newer, more relevant information.
  • Affects users' overall perception of an intranet. Since users have a tendency to see things as a whole, the poor content will mar the good content, or worse, the entire system.
  • The longer you keep old content on an intranet, the more difficult and time consuming it will be to clean up later.
  • Affects the quality of an intranet's search engine results page (SERP).
  • Affects the performance of the search engine's indexing routine.
  • Gobbles up storage space on your intranet server(s) and your backup media."

Wednesday, 25 July 2007

Knowledge Sharing - what people want

Helen Nicol at the Business of Knowing has a great little post on a workshop she held for project managers recently. One of the main outcomes of the workshop was that being able to call on a network of people who had experience in a field you may not was very useful.

Facebook and other social networking sites are going some way to address this and it is an area that I would expect to see grow and develop in the not too distant future.

Measuring the ROI of Blogging

If you are considering establishing a blog internally or externally you will probably be thinking about how you can measure its success.

Paul Dunay at Social Media Today has written a short but useful post on some of the "metrics" you could use to measure the ROI of Blogging.

One possible way to examine blog value as discussed by Paul is to look at the quantity of links, comments and trackbacks for your blog. "Technorati can tell you not only the number of links, but also your "influence" rating relative to every other blog out there. This index seems to change daily and is very finicky at major inflection points like the 50,000 or 10,000 mark."

Wednesday, 18 July 2007

Tagging for Collaboration and Knowledge Sharing

This is the title of a great presentation on how tagging and folksonomies can be used and developed. I also came across a link to this post about Folksonomies, in it the author outlines how 70% additional terms were generated by using Folksonomies. That seems an awful lot of terms!

Friday, 13 July 2007

Knowledge Harvesting and Exit interviews

Chris Collinson at All of us are smarter than any of us writes about the process of Knowledge Harvesting during Exit Interviews.

"I have always held however detailed the learning/exit interview with someone leaving a position or an organisation, both parties usually end up disappointed. However, as a salvage operation, particularly one involving a workgroup or community, it is certainly better than nothing, and can reduce some of the short-term risks."

Worth reading for the details of organisaions who Chris feels have got "it right"

Portals are dead!

Is the attention grabbing title of an article in the most recent edition of Intranet Journal. The author J.T Smith argues that whilst personalisation is important;

"It's time to move forward. There's more to a website than the initial page a user sees, so why is this page the only page that is personalized? The evolution of web publishing and content management systems now brings personalization to an entirely new level, where feature rich sites are able to interact with the user throughout the entire user experience beyond the landing page"

He goes on to say that "It is now possible, and time and cost effective, to develop sites that actively respond to the user's interests. A user no longer needs to make a single selection from a portal page like a "choose your own adventure" book. Today's websites are capable of recognizing user interest and dynamically generating items of interest and help with very little action required of the user. In today's media weary public, what could be more user friendly?"

Thursday, 12 July 2007

Lawyers using RSS Feeds

This is an interesting post on the Tiggrsuccess Blog which dicusses how Lawyers are increasingly using new technology to improve productivity. The article specfically talks about RSS but mentions a number of other Web 2.0 applications.

There follows a list of 15 different ways Lawyers are using RSS Feeds, some of these are obvious some less so. Amongst these my favourite has to be Ego Feed

"First and foremost, lawyers want to know what is being said about their firm. It is easy enough to monitor search engines and news searches using RSS. Lawyers create what is commonly referred to as “ego searches”. These are essentially keyword searches (the keyword is the firm or lawyer’s name). Each time the keyword appears in the news article or search engine a new item will appear in the feed. Lawyers can click through and view the source of the mention."

Social Networking in Plain English

Another great video from the team at CommonCraft, this time they explain Social Media and Social Networking.

Tuesday, 10 July 2007

Folksonomies and Social Tagging Video

This is an excellent PowerPoint presention on how Folksonomies and Social Tagging can be used within an organisation.