Thursday, 28 February 2008

Document management and collaboration

Mark Gould of Addleshaw Goddard has just launched a new blog, called Enlightened Tradition the blog will look at the use of Knowledge Management by Law Firms. In one of his first posts Mark looks at the issue of Document Management and Collaboration using both Document Management Systems (DMS) and Wikis.

Mark raises some interesting points around the use of DMS systems by Law Firms, arguing that Law Firms don't necessarily require DMS systems to be "collaborative" because of the nature and type of documents they are creating. Having said that I believe Wikis can be used in Law Firms to facilitate collaboration but you need to consider carefully how you will tie their use into any existing DMS or Content Management System.

Waking up to the benefits of Enterprise Search

This is the title of an interesting article in Computer Weekly, in it the author discusses how finding information from many different collections both internally and externally has become increasingly difficult.

To face this challenge many Law Firms have developed or are considering developing "Enterprise Search" applications. These applications allow Law Firms to store, managed and then retrieve content from multiple sources using a single search interface. Law firms mentioned in the article include Norton Rose, Linklaters and Field Fisher Waterhouse.

Friday, 22 February 2008

Wikis vs Knowledge Management

Is a Wiki a tool or an approach? In this post on the Fast Forward Blog the author argues that conceivably a Wiki is an approach to Knowledge Management and that more comparisons can be drawn between Wikis and Knowledge Management.

Whats HOT in Knowledge management?

Two posts here from the excellent KM Space blog on the current trends within Knowledge Management:

Do Wikis belong in Law Firms?

Some interesting posts here on whether Wikis should and how they can be used in Law Firms, useful for anyone who has an interest in using Wikis:

Could you give up email?

This is what one Blogger did here here, instead of using email they used Social Networking sites and microblogging solutions like Facebook and Twitter to start conversations.

The results are interesting.

Wednesday, 20 February 2008

KPI's and Knowledge Management

The sldies from our recent presenation on this subject are now available online.

Thursday, 14 February 2008

Money talks... interesting post here from the Law 21 Blog in it the author describes how a firm in Canada has replaced Lotus Notes with a Wiki, all good stuff. The "real kicker" as described by the author is how the firm encourages staff to contribute to the Wiki...

"But the kicker is that in order to motivate employees to participate, every Wiki contribution puts the author’s name into a draw for a $1,000 prize. That, as you might imagine, spurred the rapid development of the Wiki, which is now an invaluable firm asset."

This is an interesting post on the demands placed on lawyers time and what appears to me to be a conflict between billing time and contributing to the firms Knowledge Management System. As the author suggests in order to do so there need to be systems in place that encourage fee-earners to contribute know-how that can compete with incentives provided for billable hours or time recorded.

Monday, 11 February 2008

Law Firm Knowledge Management..the 2.0 way

An interesting series of posts here on the KM Space Blog on how Web 2.0 tools could be used within Law Firms to manage Knowledge effectively. The tools discussed include:

Explaining Taxonomies for Websites

The Green Chameleon Blog has posted about an excellent resource on the Digital Web Magazine site in the author explains how Taxonomies can be used to improve methods of search and navigation on large Websites and Intranets.

These improvements could include "site maps, A-Z indexes, sophisticated search engines, and generally improved navigational design—and playing a potential role in all of these methods is well-planned taxonomy"

Thursday, 7 February 2008

Social networking tools for the Enterprise

This is an interesting post from the Social Media blog, in it the author has provided the answers to a series of questions that were raised during the course of his research into a presentation. The questions included;

  • How important do you feel it is for a company to be represented on social networking sites (LinkedIn, Facebook, etc.)?
  • From an enterprise usage point of view, should companies allow their employees to access and encourage the active use of existing social networks, or should they build their own internal social network?
  • What systems or technologies should companies be looking to in order to harness collective wisdom and help individuals make decisions?

If you've ever had to answer any of these questions or have raised them yourself, then you might find another answer here.