Friday, 30 May 2008

Wikis versus Document Management Systems

Doug Cornelius of the KM Space Blog has written a very useful article on why you might want to use a Wiki in preference to a Document Management System (DMS). The article looks at the features of both Wikis and DMS's and how users interact with the systems.

The what and how of Sharepoint

If you're thinking about using Sharepoint and want to know what currently integrates with it then you'll definitely want to have a look at the product compatibility matrix on

This shows who integrates what into Sharepoint and how!

Friday, 23 May 2008

Burn your newsletters!

At our most recent meeting one of the discussion points was around the creation of newsletters, how often they should be sent, what format, what should and what shouldn't be included. Some of the discussion focussed on two blog articles which looked at newsletter production, for anyone who didn't see a copy of these articles, they are linked below:

I've also found the following resources, which might be of interest:

Wednesday, 21 May 2008

Which way forward for KM?

There has been some discussion in the Blogosphere recently around the future of Knowledge Management. Two recent posts have caught my eye, they were:

  • Which way forward for KM? this post from the Knowledge Board blog comes in the wake of a huge number of changes over the last decade and takes a look at the future of Knowledge Management.

Both very interesting blog posts.

Monday, 19 May 2008


Two blog posts here on ROI which caught my eye (does that rhyme?) the first is a post from the Inside Out blog which asks How do you measure the ROI of social software? The second from the Green Chameleon Blog looks at the ROI of Taxonomy initiatives, this post contains three videos which look extremely useful.

Does you firm value Knowledge?

The Above and Beyond KM blog recently asked whether "your firm" really values knowledge?

This is an interesting question, because it isn't complicated a simple Yes or No answer, more interesting is the extent to which investment in Knowledge is valued. That is the time spent, creating, collating and disseminating Knowledge this will ultimately have an impact on how well received and funded KM initatives will be.

Another thought provoking post from the Above and Beyond blog.

Thursday, 15 May 2008

Is Knowledge Sharing all about your pay cheque?

I enjoyed reading this post on the Library Clips blog and thought it definitely deserved a mention here. Phil Bradley has a useful summary of the article on his blog which I will take some excerpts from.

Essentially the author of the original blog post describes how there are two different approaches to the sharing of information within organisations. You either hoard it or you share it and this is usually determined by the type of organisation you work in.

The author gives as an example two different types of law firms, one based in the U.S. where lawyers are competing against each and tend to get paid on that basis, "eat what you kill", this approach isn't great for encouraging collaboration and the sharing of Knowledge. The other is a firm in the UK where lawyers are paid according to the financial performance of the firm overall, this approach encourages lawyers to share knowledge so that the organisation as a whole benefits.

Phil makes the point that in the second organisation Web 2.0 tools like Blogs and Wikis would encourage people to collaborate and submit more Knowledge but is this really Web 2.0? This is a really interesting article which I would encourage anyone to read.

Wednesday, 14 May 2008

A KISS for your intranet?

The Knowledge Thoughts Blog has an interesting post on collecting metrics from your Intranet, they argue that Keep It Simple Stupid is an expression that should be used whenever you begin to think about collating metrics from your intranet.

One of the other points they raise is about numbers, one of my bugbears, in the example they give they query whether "A page has been accessed 54,000 times since 2 June 2007" is a good number? I don't see how it can be unless it is broken down into more detail or more context is added to the figure e.g. how long did the person stay on the page, what did they look at whilst they were there, where did they go when the left the page.

A short post well worth reading.

Wednesday, 7 May 2008

Faceted Filtering

The Green Chameleon Blog has linked to a very interesting article on how you can use Faceted Filtering or searching to limit/narrow the results returned by users.

The article explains very clearly how to create a simple and intuitive user interface and is a must for anyone looking at their current search application.

Friday, 2 May 2008

SocialText 3.0

The Headshift Blog recently reported on the rollout of Version 3.0 of the SocialText Wiki application. According to Headshift "major new features are personal dashboards and dynamic people profiles"

The author makes the point that developments with this type of technology mean that we are now closer to "social networking within the firewall" The author then discusses how "Dashboards" like iGoogle could be used behind the firewall to keep users updated with information like "new stuff on the intranet, news updates, latest internal blog posts, external rss feeds and other subscriptions, a list of new starters and people's own Facebook mini-feed"

I love the idea of using the Facebook mini-feed within an Enterprise, even if it was just used to say "James is in a meeting" or "James is enjoying lunch" Naturally I think there are wider applications and the potential for using the feed to show documents you are working on or could also be explored so that anybody viewing your feed would see a list of documents you had worked on during the course of the day. The possibilities are as they say endless...