Wednesday, 24 December 2008

Merry Christmas 2008

To everyone who reads the Knowledge Connections Blog, Merry Christmas the KC team will be back in early 2009!

Friday, 19 December 2008

The relationship between KM and Enterprise 2.0

What if anything is the relationship between KM and Enterprise 2.0, this is the issue explored in this post on the LibraryClips blog.

The post starts with a rather provocative question "What gives the right for KM to hijack Enterprise 2.0?" Enterprise 2.0 as well well know is about using Social Media within the organisation, so building connections and providing tools for individuals to use, not rolling out one tool across the business to encourage Knowledge Sharing (a very poor definition/example of KM)

These are both very interesting posts, which are well worth reading.

[Hat Tip - Bill Ives]

Wednesday, 17 December 2008

Can you find the people you need?

Not a rhetorical question but the title of a post on the Jon Mell blog which stresses the importance of being able to find people within your organisation.

So how important is it to find people within your organisation?

Monday, 15 December 2008

Intranet 2.0

Looking to rebuild your intranet so that is an "Intranet 2.0", then look no further then this post from the KMSpace blog on "Intranet 2.0 in ten easyish steps"

Some of the steps that most interested me...

  • "Turn Users into Authors. Turn readers into writers. Let people edit documents. Put a big "EDIT" button on each page. Seek information and knowledge. Graymont, a mining company, pushes intranet editing out to everyone, including blue collar workers. The truck drivers have access to and can edit the intranet"
  • "Add Signals. When something changes, you should signal those who are interested in it. An email notice or an RSS feed accomplish this goal. The key result of signal is that it turns the intranet into a communications platform"
  • "Lead By Example. The more senior people ou get involved the more likely the intranet will be successful. CEO comments and pages tend to be the most popular. The CEO's blog will be the most read blog"

Thursday, 11 December 2008

ROI of Social Software

I love writing about ROI and here is another post that interested me. The post from the blog of Jon Mell describes how ROI can be used to get approval for a Social Software application.

There are a number of reasons for this...

Firstly "Social software can often be approved on the basis of time saving, even if the true value is innovation."

Secondly "it is easier to make ROI cases for social software projects which involve collaboration between people who know each other, as opposed to projects designed to help you find people you don’t know"

Finally "there is a good reason why social projects to help you find expertise and innovate with people you might not otherwise know have such trouble with ROI. Traditional IT projects have an ROI because they help speed up business processes. They might allow a client to sign up over the web, for example. An organisation knows how many clients they sign up per month, how long that would take their staff over the phone, and what that cost is in terms of salary. They can therefore work out how much they would save if 50% of their clients signed up over the web instead"

Thursday, 4 December 2008

Will KM budgets weather the downturn?

This was the question asked when APQC's KM community came together during a monthly call. This post on the KM Edge blog outlines the results of the poll.

Monday, 1 December 2008

Collaboration is it a "dirty" word?

Does the word "collaboration" bring you out in shivers and hearing people talking about Social Media drive you crazy, well you might not be alone according to this post on the Register blog. From the post...

"The theory that underpins social software driven collaboration is that power accrues most to those who give away the most. They gain a reputation, they are sought after and, as a result, they become more secure.

Contrast this with the old way of doing things. Hoard knowledge and hide the inner workings of your expertise. Become indispensible and, therefore, unsackable"

The post also includes a "mini-poll" in which you can demonstrate how valuable you find Social Media. You might want to follow this poll up by reading an article about Collaborative tools called "The case for collaborative tools" this paints a much prettier picture.