Tuesday, 21 April 2009

Can Web 2.0 really help Knowledge Management?

An interesting post here on the KM Edge Blog which starts by looking at what organisations are hoping to achieve when they rollout out Knowledge Management initiatives. From the blog post:

  • "We want organic growth of information, but we also want an "official version."
  • We want to promote innovation and open usage, but we cannot risk exposing proprietary intellectual property.
  • We want fast, intranet-based tools, but we don't want to spend money.
  • We want everything in beta, but the tools still need to be stable.
  • We want free-flowing information, but without negatively impacting legal, e-discovery, or litigation.
  • We want integration with large legacy systems, but we also want low implementation costs.
  • We want grassroots adoption, but with executive sponsorship.
  • We want to increase KM effectiveness, but with little or no additional funding"

So the question is can Web 2.0 help deal with some of these issues? The answer if you read this article is Yes, but there are many questions that remain unanswered "Will people use the new tools? Will they really achieve the value we are promoting?" The post author also talks about how using Web 2.0 technologies is a massive shift from "...hierarchical order and paper to higher levels of comfort with user contribution, less inherent order, and a "please, no paper" attitude"

This is a really interesting article which is well worth reading.

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