Wednesday, 27 May 2009

Knowledge Management - creating barriers

If I was to sum up this post on the Knowledge Thoughts blog it would be that "Barriers are bad"this is essentially the message they're conveying within this blog post. But what these barriers...

"...as service delivery types, we should know that our clients have a low threshold for things that get in the way, they just want the good stuff. That means we need to make it as easy as possible for them to use the tools we give them, especially if they’ve yet to adopt a new concept / way of working. Examples of barriers to consider:

  • Lack of interest from senior leaders
  • Difficult systems / poor user interface
  • Poor comms materials (too wordy, not wordy enough, confused messages)
  • Poor data
  • Slow systems performance
  • etc. "

A useful insight into some of the barriers that can affect the adoption/update of Knowledge Management tools and initiatives.

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