Thursday, 9 July 2009

Has IT killed KM?

This is the title of an interesting post from Greg Lambert over at the 3 Geeks and a Law Blog. Greg argues that "...Knowledge Management (KM) has become so overwhelmed with technology products that the individuals in KM have become ‘tech support’ rather than knowledge managers"

Greg goes on to discuss how Knowledge Management isn't a software or database issue. So adding some contacts to a CRM System and some documents to a Know-How system doesn't magically mean you're doing Knowledge Management. Knowledge Management should mean more than this, especially in the Web 2.0/KM 2.0 world we live in.

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