Wednesday, 22 July 2009

The internal reputation of KM

Neil Richards from the Knowledge Thoughts Blog has written an interesting blog post called "The internal reputation of KM" In it Neil discusses an interesting article in a recent edition of the McKinsey Quarterly called "Rebuilding corporate reputations"

The article looks at some of the "reputational challenges" that face businesses especially as a result of the financial crisis. As Neil suggests in his blog post "The article is to pitched companies looking to improve their external reputations, but I think many of the themes, tools and approaches the MQ advocates are relevant to those in the KM space."

Thursday, 16 July 2009

The importance of knowledge development in a recession

The Knowledge Board has published a timely piece on "The importance of Knowledge development in a recession" from the introduction to the article. "In today’s world where knowledge is power, it should come as no surprise that the most valuable asset for any business is the knowledge of its employees. And within our current knowledge-based economy, competent and confident employees are the foundation for a successful business"

But what does this actually mean in practice? well the author has identified several areas that business should be working in, they are:

  • knowledge training and development programmes
  • Identifying top employees (these are individuals who are already creating and developing knowledge and so are crucial to a business)

This is an interesting article, which highlights two areas businesses should be developing to ensure they're ready for the recession and the upturn.

Monday, 13 July 2009

Baking KM into everyday workflow

How is KM doing in the economic crisis? Are law firms taking advantage of other law firm departments to support KM ("baking KM into processes") Ron Friedman at Prism Legal reports on these and more questions in Baking KM into Everyday Workflow: An Analysis of Knowledge Management Survey Data.

From Ron's blog post on the subject "The bad news is that law firms are not baking KM into processes as much as they could. The good news is that KM does not seem to be suffering unduly in these tough times" This is a really interesting article, which is well worth reading.

10 things every Lawyer (everyone) should know about Legal SaaS

10 Things Every Lawyer Should Know About Legal SaaS looks like an interesting series of post on what Software as a Service is, how it could be used and some of the issues that are associated with using it.

Sunday, 12 July 2009

Enterprise 2.0: Twitter Up, Facebook, MySpace Down

Is Facebook about to whither and die? That would certainly seem to be the case if you read this article called Enterprise 2.0: Twitter Up, Facebook, MySpace Down from Information Week. The article is a report of a session called How Twitter Changes Everything from a recent Enterprise 2.0 conference.

It's interesting to see in how short a time period people move from one technology to another.

Friday, 10 July 2009

Knowledge Management Measurement

A thought provoking post here from Brad Hinton on Brad Hinton - Plain Speaking, which looks at some of the issues around measuring Knowledge Management. Brad argues that hard data (facts and figures) often doesn't represent what activities are being undertaken by Knowledge Management teams.

He goes on to say "We therefore often have a problem conveying the full story of our work in knowledge management since we do not always have the facts and figures senior executives want. We often provide information that is easy to collect but does not provide real meaning. The classic example is in using hit rates for intranet pages and web sites. High hit rates can often indicate confusion just as well as indicating purposeful traffic"

Brad goes on to discuss some of the techniques he uses to "Measure Knowledge Management". This is a really interesting article, which is well worth reading for an introduction to this area.

Thursday, 9 July 2009

Has IT killed KM?

This is the title of an interesting post from Greg Lambert over at the 3 Geeks and a Law Blog. Greg argues that "...Knowledge Management (KM) has become so overwhelmed with technology products that the individuals in KM have become ‘tech support’ rather than knowledge managers"

Greg goes on to discuss how Knowledge Management isn't a software or database issue. So adding some contacts to a CRM System and some documents to a Know-How system doesn't magically mean you're doing Knowledge Management. Knowledge Management should mean more than this, especially in the Web 2.0/KM 2.0 world we live in.