Friday, 30 October 2009

Is it about the culture or the technology?

In their post "Culture makes the collaboration, not technology" the Knowledge Jolt blog looks at some of the factors associated with the successful implement of social media tools. The post makes reference to an article called "Corporate Culture, Not Technology, Drives Online Collaboration" so which is more important, culture or the technology?

We'll let you decide! but I'm sure we all know the answer.

Wednesday, 28 October 2009

Checking your premises

Mary Abraham at the Above and Beyond KM blog has written an interestin post on her blog. Called "KM's worst enemy" the post ask whether KM's worst enemy is actually the people responsible for developing KM in the first place - namely Knowledge Managers.

From Mary's blog post "Knowledge managers should lead by example when it comes to finding creative solutions to practical problems. The first step along this path is to question our premises. When we fail to do this, we pursue outdated goals and methods, thereby relegating our KM programs to an increasingly irrelevant position within the firm"

In the post Mary highlights two areas which Knowledge Managers have traditionally considered important in terms of the development of Knowledge, "document collections" and "model documents" but are they?

Tuesday, 27 October 2009

Who know's what?

"Who know's what" is the title of a very interesting blog post on the KM Space blog. In the blog post the author reports on "Who Knows What? Finding in-house experts isn’t easy. But most companies make it harder than it should be" this article explores the expertise location benefits of social media tools.

The blog post and the article are well worth a quick read.

Monday, 26 October 2009

Folksonomy folktales

Folksonomy folktales is an interesting post from the KM world blog. From the introduction to the blog post "In reviewing articles about folksonomies and taxonomies, I found that while there were some interesting experiments in combining the two, most writings repeated the same myths, folktales and misconceptions."

The post goes on to outlines some of the myths associated with folksonomies and some of the benefits associated with using them. Some highlights from the blog post.

  • Folktale One: Folksonomies are examples of the wisdom of crowds.
  • Folktale Two: Folksonomies are building bottom-up classification systems.

The author then discusses some of the benefits of using folksonomies but highlighting the negative aspects of those benefits, for example on folksonomies being easier to use then taxonomies "there are a number of problems with *this*. First, picking from a simple taxonomy is at least as easy as thinking up a keyword. Second, there are ways to make it easier to select from a taxonomy, such as auto-categorization software, that automatically suggests terms from the taxonomy. In that case, the cognitive task of agreeing with the suggestion or not is much easier than trying to think up a term."

This is an interesting post, which I recommend you have a quick read of.

Friday, 23 October 2009

KM tools and techniques

The Green Chameleon blog has just posted a useful looking list of KM tools and techniques in their blog posts More KM tools and techniques.

Some of these resources look really useful.

Monday, 19 October 2009

How to measure the impact of KM

The KM Edge blog has published an interesting blog post called "How to measure the impact of KM..again" why again? because this subject seems to come up in conversation over and over again. The blog post explains the three primary approaches for measuring the effects of knowledge management. They are;

  • "...to tie participation to outcomes, which enables the KM team to know that their efforts are actually making a difference"
  • "...to quantify the value of success stories to the business. Sometimes it isn't feasible to measure all the intangible value that comes from KM--the connections between people, the sense of affiliation and belonging, loyalty and flexibility--but we can measure the value of business outcomes tied to specific uses of a KM approach"
  • "...to know where to invest more or less. Executives care about this. Which KM investments are leading to better outcomes? Which are just legacy or busywork?"

Friday, 16 October 2009

If Sharepoint is the solution...what's the problem?

Neil Richards from teh Knowledge Thoughts blog has writtent two very interesting post on the use of Sharepoint with Law Firms. In the first post called If Sharepoint is the solution, what is the problem? Part I/II Neil looks at some of the "generic problems" that Law Firms that could be resolved through the use of a relevant tool.

Neil gives the example of a firm "Acme Partners LLP" not hiring law graduates at the right time, which means they don't have the opportunity to hire the top student from that year. Neil also lists the following as examples of problems that could be managed by using an application like Sharepoint.

  • Sharing documents
  • Researching legal questions
  • Tracking credentials / major deals
  • Managing relationship information about each client

In Neil's second post on this subject called If Sharepoint is the solution, what is the problem? Part II/II Neil outlines why he believes Sharepoint is a good choice for any law firm looking to solve some of these problems. As Neil explains the problem for IT departments is that they need to deploy something that is "simple to deploy, simple to use" and "can be used on the firm's hardware"

Sharepoint "out-of-the-box" certainly ticks all of these boxes, but it does have its drawbacks as Neil goes on to explain. "...it doesn’t do...wikis, relational data or deliver to your exact requirements" very well. Another problem "...is people’s expectations. If your requirements can mostly be met through the use of a generic tool, is it unacceptable to ask the business for a bit of compromise? Hardly. If the business case warrants it, Sharepoint is extremely customisable, you merely have to have the willingness and the developers to do so"

These are two really interesting blog post, which I'd encourage anyone who is thinking about using Sharepoint to read.

Wednesday, 14 October 2009

Can you really unplug KM?

In the post "KM unplugged" which is from the Archestra blog the author looks at why well into the 21st century people are still looking for definitions of Knowledge Management. From the blog post:

"Let's approach the challenge like this. ask the question(s), "how do you know if you are managing knowledge?"Of course, that is really two questions: how do you know if you're managing, and how do you know that it is knowledge that you are managing?"

This is an interesting post, which should encourage organisations to look closely at Knowledge Management. As the author says when concluding "For an organization that presumes to compete and win based on advantages, understanding knowledge management is a no brainer"

Monday, 12 October 2009

A simple definition of Enterprise 2.0

The FASTForward blog has published a simple yet very useful definition of Enterprise 2.0. They define Enterprise 2.0 as "Enterprise 2.0 is about applications where business value is determined through the contributions of participants"

I like this definition because it focuses on the value that participants by contributing content etc rather then looking simply at the technology.