Tuesday, 21 December 2010

Is Yahoo! shutting down Del.icio.us?

We use Del.icio.us for social bookmarking and have been fans for some time - but the rumours have been rife about whether Yahoo! will be shutting it down.

This excellent post from Alexia Tsotsis has an update from the Delicious blog, saying:

“No, we are not shutting down Delicious. While we have determined that there is not a strategic fit at Yahoo!, we believe there is a ideal home for Delicious outside of the company where it can be resourced to the level where it can be competitive.”

Good news.

Thursday, 2 September 2010

Enterprise Search – panacea or pain?

Search can be seen by many as the answer to all of our information retrieval problems, but I have always thought that it depends how it is applied – one of my favourite phrases is: “rubbish in, rubbish out”. Search is only any good if it is pointing at good content, and it intelligently utilises what is known about both the documents and the searcher.
An excellent post by Venkatesh Rao this week focused my mind on this issue once again.

There has been much discussion on search over the years, some good points can even be found in the posts advertising search software. Such as this; “The Business Value of Enterprise Search 2009 A review of cost effective solutions for managers” advocating Oracle, which has the line: “A common flaw in the use of information search technologies is overconfidence in the results”.

I have always been enticed by semantic searching, and again there is a lot on this topic out there. Pandia Search Central is a an interesting one to follow, and they review their chosen top 5 semantic search.

An interesting concept that turns traditional search on its head is that of document comparison - computational forensic linguistics. If document comparison was used to search a quality data set, the results are far more accurate and relevant than traditional search technologies.

CFL Software Ltd is one company exploiting this in many different contexts. One great application has been in a music site, Slicethepie. The latest innovation is “SoundOut Search” which enables users to search a music catalogue using what ever snippet of information they have.

Tuesday, 20 July 2010

Top KM books and guidance

Reading around a topic is something that I always find helpful when getting to grips with that subject, and KM has no shortage of good books and articles to stimulate those thoughts and plans.
A recent discussion on LinkedIn asked for peoples thoughts on “must have” KM books, with some interesting results.

There are many blogs and websites with good recommendations, such as David Skyrme’s site and the Knoco site with many books, articles and white papers. David Gurteen also lists his top ten KM books and I am sure that there are many others.

The comments on that LinkedIn discussion brought some recommendations that I have not found so far, such as Nick Milton’s suggestion:

Nancy Dixon's "Common Knowledge"
Melissie Rumizen, "The Complete Idiot's guide to KM"

Together with a lot of the well thumbed texts that I have enjoyed so far, such as:

Learning to Fly by Chris Collison and Geoff Parcell 2004, and Working Knowledge by Thomas H Davenport and Larry Prusak, 2000.

The only problem is making the time to read them all!

Friday, 4 June 2010

Complinet to be bought

Another online publisher is going to become part of Thomson Reuters; Complinet mainly provides compliance data for financial institutions and the acquisition will add to the Thomson Reuters compliance offering.

Complinet was one of the few choices other than Thomson’s or Reed Elsevier as a possible resource to help with the inceasing need of compliance checks.

The Thomson Reuter press release describes the move as something that will “further Thomson Reuters vision to provide end-to-end financial service compliance solutions”.

Less choice in the market?

Friday, 28 May 2010

Digital copyright rumbles on

At a time when News International are trying to extract as much commercial value as possible from their newspapers by removing them from aggregators, James Murdoch has criticised the British Library over the BL’s plans to digitise the national newspaper collection.

Murdoch’s argument is that public bodies should not decide how copyrighted material is exploited for commercial gain – his concern is presumably loss of revenue for News International, rather than access to information for the general public.

The British Library has announced that it is digitising a large chunk of the national newspaper collection archive. The partnership between the British Library and a company called “Brightsolid” will enable the digitisation of 4 million pages of newspapers over the first two years in a ten year agreement.

It is hoped that “in-copyright” content can be scanned in the future after negotiation with rightsholders. This archive would only be available online as a fee paying service, but it will be available online for the first time, increasing access to the material and helping to safeguard the content of this collection for the future.

Thursday, 27 May 2010

Times and Sunday Times still available to Law Firms via LexisNexis

Bob De Laney, Director, News & Business at LexisNexis has confirmed that LexisNexis have successfully negotiated continued access for law firms to News International content via their services:

“Further to our previous communication, I’m writing to let you know that we have finalised a contract with News International to maintain content from The Times, The Sunday Times, The Sun and The News of the World on our services. Not only will this new agreement ensure your continued access to these key UK newspapers, but it will also deliver two improvements to your service:

• Content will start to be delivered earlier in the day, enabling you to pick up coverage at 9:00am rather than noon

• As News International begins to add more “website-only” content to its online offer, this content will also become available to Nexis customers, later in 2010."

Tuesday, 25 May 2010

KM reference material

Some great guidance and introduction to KM techniques and tools have now been brought together within a KM reference section on the Knoco website, free of charge.

With helpful introductions to KM processes, KM roles and structures, KM technologies and KM governance, these are excellent guides created by Nick Milton and Knoco.

The Knoco website already provides some great Knoco white papers, guidance documents, newsletters and details of workshops. http://www.knoco.com/

Monday, 24 May 2010

Enterprise Search

The recent Enterprise Search Summit 2010 in New York has spurred several reports from different commentators and I do believe that Enterprise Search can enable an organisation to tap into it’s combined knowledge so much more effectively.

With so many vendors vying to sell their own enterprise search solutions, there is even the idea of using Google for your search engine.There are many guides, sales pitches and definitions around;

Accenture believes that being able to easily access all available information, then use it to meet business challenges, explore opportunities and exceed the competition, is essential for achieving a higher level of performance. And that goal is increasingly within reach because Enterprise Search technologies are advancing rapidly.

IBM states that a certain size of organization often produce and accumulate textual data from a wide range of sources and in a variety of formats, and effective tools for searching over that data are central to the organizations' success.

Finally Freepint did a nice introduction to Enterprise search in 2005 that still makes interesting reading for this topic, listing 10 critical success factors worth bearing in mind.

Cost and ROI are an issue - as always.

Monday, 10 May 2010

How to write clearly

Whether you are a lawyer or not, we can all write more clearly.

This guide from the European Commission is intended for all writers of English at the European Commission – but I think it is useful where ever you are.

The document is full of hints – not rules – that will help you to write clearly and make sure your message ends up: “in your readers’ brains, not in their bins”.

It is very easy to read and quite interesting!

Another useful resource provided by the EU Translation team is a page of online glossaries for each language of the EU, very helpful for technical terms.

Wednesday, 5 May 2010

OU Library available online

Described as “the most advanced digital university library in the world” The Open University library website is an excellent resource. The OU have spent time developing a gateway to a wide range of online information resources, much of it available free, including the ability to search across a range of journals, books and websites.

It also provides information about the services and resources at the Open University Library building in Milton Keynes. Users have access to 400 online databases, 30,000 e-journals and hundreds of thousands of e-books.

The free search for “visitors and guests” is excellent, with an impressive range of materials searched quickly and easily. There are two options, to search "journals, books and websites" or to search "reference shelf".

Other valuable assets include the recommended links for other free resources on the web; well worth visiting.
I particularly like the “online collections and databases” links, but there are lists of everything from images and sounds, to libraries near you.

A gem of a resource.

Monday, 26 April 2010

Document sharing on Facebook

Facebook and Microsoft have teamed up on an online document-sharing service, which is apparently similar to Google Docs.

The site allows Facebook users to log in using Facebook Connect and create, edit, and share Microsoft Office documents with their Facebook friends.

New documents will show up in a user's news feed, just like status updates or pictures.

Friday, 23 April 2010

Can social networks replace expensive in house systems?

With professional social networks such as LinkedIn growing in popularity, is there a need for an expensive in-house CRM system? Do you need to build alumni sites or could you just utilise social networking to reach your alumni?

Although the use of systems such as LinkedIn has grown, not just as a way of contacting people but with the discussion groups that really seem to work, they are still not comprehensive.

Internal systems are carefully constructed with quality and accuracy in mind, on social networks the contacts create and maintain their own data, which can mean incomplete and missing information. Plus the fact that many people will not even be on the system.

Jason Plant has started a discussion on whether LinkedIn can replace InterAction, with some interesting comments.

With relation to Alumni systems, social media can play quite a helpful part in providing benefits to alumni, but again it does not allow the organisation to add information, only the individual.

Social networks may have valuable contributions to play, but internal systems still appear to be needed; to formalise the data and gain full business benefit.

Tuesday, 20 April 2010

Legal research tools – more relevant results when searching the web

Searching the web for specific material can be frustrating purely because there is so much content on there and too many results are returned.

The Zonebee beta site is trying to help the effectiveness of a Google search, by aiding users to create a better search strategy.

It appears to work by using a tool bar that sits over the top of Google, a search term can be typed in, and Zonebee would generate a tag cloud or “buzz”of the most popular terms associated with the search term.

The user can then simply click to select which terms are the correct concepts, and what should not be included. Only once the relevant terms have been “explored” is a Google search run, hopefully bringing back more relevant material.
However, this is still in Beta form, so how effective it is remains to be seen.

Monday, 19 April 2010

Pending actions

Lawtel have released some new functionality, available as part of your Lawtel subscription – “Pending Actions" tracks all documents submitted to the High Court before a hearing date is fixed.

The idea is that you can follow proceedings from start to finish, and make decisions based on actions submitted to the court. For example, you can flag up important cases at the earliest stage, or, see if an action has been settled out of court.

Monday, 12 April 2010

Google search tips

Which ever search engine you prefer, you will probably use Google at some point – even if you do not get as far as Google Chrome.

With everything from defining specific words, to calculations and rates of exchange, many of us are only tapping into a fraction of the functionality of Google.

There are many tips and guides on the web, this one from Hubspot contains some quick advanced search techniques, others include the less known Google commands, some like the Bodelian Library produce a nice cheat sheet for ease of use.

Thursday, 8 April 2010

What is a “knowledge worker”?

This term can cover a multitude of sins, but does it really include every person that is working effectively within an organisation?

Jack Vinson blogged this week about the topic, saying that: “ Just about everyone within an organization has valuable knowledge about the ins and outs of the business and could contribute - assuming the organization is willing and interested in hearing the contribution.”

So all employees could be knowledge workers, but those that actually proactively facilitate the sharing of that knowledge are the ones that are more easily recognised.

The Havard Business Review looks at the “collaboration curve” and the concept that more value is added the more collaboration is undertaken – or the more nodes in a network are connected.

It uses the analogy of a fax machine. The First person to have a fax machine got little value from it, until more people had fax machines and it enabled the full value of transmitting images to be exploited.

So if we are all knowledge workers and we all collaborate, what effective organisations we would have!

Wednesday, 7 April 2010

When does new legislation come into force?

BIS have just published the Forward Regulatory Programme which is trying to make it easier for businesses to prepare for when regulations change.

For example two common commencement dates have been introduced; 6th April and 1st October when the majority of regulatory changes will come into effect. The Government aims to provide clear and straightforward guidance explaining any changes at least 12 weeks in advance, and businesses can keep up to date with new requirements and changes through http://www.businesslink.gov.uk/.

Be warned however that the dates could all change after the general election - especially if there is a change in government.

Thursday, 1 April 2010

Email – Love it, hate it, store it – find it?

Email is such a contradiction – I for one am so reliant on it; I get updates, alerts, information, collaboration, communication and so much more from it. I also have an inbox that seems to fill up every time I am away from my desk, and I question how much of the time that I spend on emails is actually of business benefit?

The other problem is organisation – I get a lovely snippet of useful information by email, what do I do with that so that I can usefully find it again? Many of us drop the email into our email folders (some better organised than others), I might add it to our blog or reference it in our knowledge system. Those of us with a DMS that allows email filing have an advantage, can drop it into a folder that can be collaborative, contextual, inclusive of documents and material from elsewhere, flagged if it is already filed by someone else, and full text searchable – so reducing duplication.

A decent search engine and we are not limited to browsing a good – or a poor organisational structure to find it again.

However, in many organisations emails are filed by one person in their personal email folders, at the same time as many others in that organisation are storing that email in their own email folders; taking up space unnecessarily and often, being lost for future use.
The information may not be shared – for the fear that others may already have it, or that others might not value it, so some people will not have even seen that nugget of relevant information before it is filed away and lost.

A recent post from Jason Plant made me smile – “Email, hate the stuff” - I have to sympathise!

However, the death of the email has been talked of for some years, this post from 2008 talks of the last days of email and suggests alternatives – RSS feeds for information updates, speaking to colleagues face to face or picking up the phone, using collaborative calendars. Although these are all good tools – and I do believe that RSS has huge potential in the work place, even though it is not always exploited enough in innovative ways to fit in with people’s workflow – email still fills that gap.

Wednesday, 31 March 2010

What should have happened? Continuous learning

After Action Reviews (AARs) are excellent tools – they may be painful to do, (someone who can fulfil the role of a facilitator is always well worthwhile), awkward to suggest, time consuming to pull out the most valuable lessons, and even more time consuming to change processes within the organisation in the light of that learning – but they are such good value!

If you are not familiar with After Action Review it is basically a case of getting together all of those involved in that particular project, and reviewing how it went. It could be a project or a transaction, and the aim is to find out:

  • What was supposed to happen?

  • What actually happened?

  • What is the difference between the two questions above?

  • What can we learn from this?

  • What would we do differently next time?
The benefit can be enormous; it can stop the wheel being reinvented in future work, it can improve the quality of the work carried out next time, it can save time and once a routine of carrying out AAR’s is established, the lessons learnt can be used right at the beginning of the project, adding in a “what do we already know” stage, before the project is undertaken.

Then you can move into “before, during and after” reviews, which is a very healthy state to be in.

I believe that some of the origins of this can be traced back to the US Army, but my favourite hand book is “Learning to Fly” by Chris Collison and Geoff Parcell.

There is a lot of good material on their website, but there are lots of helpful experiences, templates and implementation advice around elsewhere as well. Kim Plowright shares a template that she uses for projects, and it has some useful prompts. Some of the language used may need to be changed to be relevant to your own organisation, but it can be a useful exercise.

Tuesday, 30 March 2010

Merger mania

The mergers and acquisitions market appears to be warming up, with recent high profile mergers like Orange and T-Mobile, Cadbury and Kraft, there are bound to be more to follow.

BNET have put up some tips on “how to survive a mega-merger”, dealing with some of the issues around consolidation that mergers always bring.

Monday, 29 March 2010

Charging for the The Times online

Karen Blakeman blogs about the latest move from News International.

The Financial Times did the same thing three years ago, making us all pay for additional licenses to be able to obtain FT data through the aggregators. The FT withdrew their content from Lexis, Westlaw and other aggregators, losing several customers in the process.

If The Times does the same thing, is the content unique enough to merit us taking out additional licences and extra cost? I doubt it.

Friday, 26 March 2010

What value does Knowledge Management add?

Why "do" KM? Isn’t it just common sense? An intelligent way of working? The answer for me is yes it is indeed all of these, but KM facilitates and leverages all of those good ideas that might not come to anything otherwise, it supports innovation, enforces some of those good habits, more importantly it can reveal what measures would actually help an organisation to improve quality, save time and reduce risk.

A simple overview of the difference between conventional knowledge sharing and what is gained by using knowledge management is shown in a presentation from Óttar Erlingsson and Espen Grødem.

Thursday, 25 March 2010

Sources disappearing?

Many of the online database aggregators that we rely on remove sources – sometimes without letting subscribers know. This could be because they have not been able to agree distribution rights and licence fees with the source owners, or even because that source could be seen as a competitor to one of the aggregators own products.

Some aggregators are great and tell you as soon as they know that it is going to disappear and why, but all too often we find out the hard way that a source is no longer included when we thought it was – a real quality issue.

Robin Neidorf from Freepint VIP has been carrying out a brief survey on sources: " What sources have you lost? What sources are you concerned you may lose? How have you adapted?"
Participants will receive a copy of the report, and a feature story on the results will also appear in an upcoming issue of VIP Magazine.

Wednesday, 24 March 2010

Hidden information

A lot of useful and current information is hidden away within Power Point presentations, and although an advanced search on a mainstream search engine may find the odd one, many will remain undiscovered.

There are several good tools to find this sort of material – I have previously used Slideshare but have recently discovered Slidefinder. Both of these – and probably several other dedicated sites out there, provide access to presentation materials that contain all sorts of corporate information, insights into lessons from other industries, statistics, concepts, background etc.

Slidefinder has the advantage of taking you directly to the slide that contains your search term, rather than you having to search through a presentation to find out whether the item is relevant to you.

Tuesday, 23 March 2010

Legal Document Management using SharePoint?

Several organisations have been looking looking towards a Microsoft solution for a document management system (DMS) in recent years. The Orange Rag (Legal Technology Insider) has a nice overview - if you are a subscriber.

Some are pushed in that direction because their organisation already has SharePoint and want to leverage and integrate with other Microsoft applications, collaborative platforms and Word, others are looking that way because it could be a cheaper alternative to some of the bigger systems like Interwoven and Opentext. Finding a good SharePoint solution out of the box is certainly exercising a few minds; version control, security, individual document numbers, metadata retention, lack of email management and integration have all been issues.

There is of course lots of information from Microsoft, such as on the Microsoft TechNet site and Sharepoint 2010 appears to be the answer. However, these do not necessarily highlight some of the issues, so there are many blogs and many Microsoft partners happy to be paid to develop Sharepoint DMS solutions – but at a cost, plus development time. Such as Kraft Kennedy, and documents such as SharePoint briefing .

One recent announcement has come from Sword Group, who plan to launch a Legal Document Management Solution based on the Microsoft SharePoint platform. Sword Group have entered into a collaborative agreement with Lewis Silkin to acquire the IP for their “Legal centric Document Management application”, which uses SharePoint. Their objective is to develop a commercial package (Excalibur) for launch Q3 2010, targeted at law firms and in-house corporate legal counsels, so more of an out of the box product.
I am sure that there are many others in the race to a flexible Sharepoint DMS solution off the shelf.

Monday, 22 March 2010

KM and innovation

There has been lots of great discussion recently about knowledge management and how it affects innovation – it is so pertinent in the current economic environment where every advantage counts.

I have long subscribed to the theory that KM helps, supports, and nurtures innovation. The only "innovation" that might be stifled is when people waste time and effort re-inventing the wheel and do not build on experience.

Nick Milton of Knoco has a number of helpful posts around this issue, and about project-based learning:



If you have never encountered Nick Milton’s "bird island" to illustrate how constructive it is to capture and re-use knowledge – it is well worth a look!

Recent discussion on a LinkedIn Knowledge Management Experts * thread added that if KM is done properly it is no extra effort, it is just about getting business processes to an excellent level, standardised and shared across an organisation. If KM is not done so well and ignores the behavioural change needed to make projects succeed, then there is a disconnect between the Knowledge Management intiative and the employees, with people not understanding what the benefits could be, and a lower success rate as a result.

*(NB. You may have to be a member of this group to be able to follow this particular link, you will certainly need a LinkedIn account - but it was an interesting discussion so I wanted to give it a mention)

Friday, 19 March 2010

Plain English - legal writing and drafting

Legal writing and drafting training can be very valuable in the legal world, as can careful proof reading! To support good english language habits there are various texts and sites, one that I particularly like is Ken Adams’ site, especially the blog.

Nishwa Ashraf from Melcrum has also written an interesting post; "Are you guilty of crimes against the English language?"

Nishwa explains that The Local Government Association (LGA) is tightening up on what it calls "impenetrable words", and has drafted a 250-word list outlawing meaningless and confusing terms including "trialogue", "clienting" and "goldfish bowl facilitated conversation".

Oh to be a "fly on the wall" for that meeting...

Thursday, 18 March 2010

Business information service

With the closure of the the FT Business Information (FT Research Centre) and London Business School fee paying information services, there are not so many business information services available for the more obscure historic enquiries that need specific sources to resolve.

Dermot McGrath was the senior researcher at the FT Business Information Service and when the Research Centre was closed in early 2008, he left to set up Markets Information and Research Ltd, to provide a service that the FT no longer operated in.

Markets Information and Research Ltd specialise in researching the World's stock exchanges and other financial markets, global public and private companies, economies and rich lists. They have a wide-ranging library including a significant collection of pre-1980 data, such as company rankings, UK economic statistics, and UK stock market records that may be impossible to locate elsewhere.

Dermot is always helpful and has found things that we cannot obtain elsewhere, well worth a try!

Wednesday, 17 March 2010

Open source software and how to do more with less

James Mullan puts some excellent posts up on his “Running Librarian” blog, and like the “good blogger” he is, he has captured some useful resources and tips on providing information for less cost.

Based on his recent talk at the Ark conference; “Managing your law firm library and information service through challenging times” James includes several open source presentations and details.

Tuesday, 16 March 2010

Business Directories

Two established company directories have re-vamped their online offerings – Kompass and Kellysearch.

Both have become less of an essential source for business information in recent years but will these changes make them useful tools?

Anne Jordan looks at their new offerings. Kellysearch is positioning itself as a B2B request-for-quotes site, and some of the Kompass site is still in beta form.

Monday, 15 March 2010

Looking for national court decisions on EU law?

The European Court of Justice’s Research and Documentation Department database has been made available in both English and French.

It contains over 20,300 decisions of national courts concerning Community law from 1959 up to 20th June 2007.

Thursday, 11 March 2010

Free map data?

The "Making Public Data Public" project’s latest hope is to make Ordinance Survey map data freely available online from April 2010. It looks as though this is mainly to allow people to access and interpret public statistics by postcode, local authority or electoral boundary. One of the applications is the "ASBOrometer", a mobile application that measures levels of anti-social behaviour at your current location (within England and Wales) and gives you access to key local ASB statistics.

If you have not seen the beta site www.data.gov.uk it is worth visiting, the site aims to provide access to government data and is under constant development. Sir Tim Berners-Lee, Professor Nigel Shadbolt and others are advising the government on this initiative.

Free Legal Web

FreeLegalWeb is being pulled together by Nick Holmes, with the aim of delivering; "better, affordable, joined-up access to the law". Ideally this would link up all of the good free resources that already exist, such a BAILII, government information, primary law and secondary law, commentary and know how.

It sounds great, if ambitious, and could be an alternative to the expensive commercial resources that help us to obtain commentary and analysis, primary and secondary law.

"FreeLegalWeb is a collaborative project which will provide intuitive, joined-up, public access to the law and legal guidance via:

· A user-generated knowledge base of expert guidance on the law
· Underpinned by direct access to all publicly available primary law and related resources
· A content-analysis system automatically connecting articles to related primary law and other resources on the internet.

It will benefit all who require better, affordable access to the law, providing a wide-ranging public and community service via a Community Interest Company."

The beta site is due to kick off this spring, focussing on housing law only. The hope is that this first platform will help to attract potential sponsors and grow the project.

Are you mobile?

This view of mobile working from BT looks at the four traditional barriers of mobile working; technology, culture, cost and security.

With some case studies around collaboration, security issues and ROI this is an interesting read even though it concentrates on BT products.

Tuesday, 9 March 2010

Financial Times images - will your licence cover it?

The Financial Times is consulting on the way that they licence their digital images, consolidating their digital licensing.

Do you use the FT or FT.com and have an NLA licence / an FT.com licence / a press cutting agency agreement? If so this is what the FT are saying so far.

Monday, 8 March 2010

Copyright and social networking

As social networking increases in popularity, are people breaking copyright with some of the items that they post? Photos or videos appear to be most at risk; with a large number of social networking site users completely unaware of the potential copyright issues associated with posting such original works.

Although looking at the situation in the U.S. this item in Law Technology News provides an interesting review and some good suggestions to bear in mind when posting on social networking sites.

Thursday, 4 March 2010

Do you mind map?

Some of us naturally think graphically and are happiest drawing diagrams to explain structures, concepts, make notes and to think things out. I have just been introduced to some lovely freeware called "Freemind".

You may have found this one already, but it is great tool, and I prefer it to a lot of the alternatives. I use it for planning out ideas, showing the relationship between issues – and it has a polished output that I can pass on to others without having to tidy up my scruffy hand drawn efforts!

I find it helpful to record discussions in meetings, and for sharing thoughts / strategy / objectives. Free to download it has not conflicted with anything on my pc so far…

Thursday, 25 February 2010

Knowledge Audits

I find knowledge audits an immensely practical tool, not just to kick off a knowledge strategy, but to re-focus activities regularly.

The areas that cause problems in any organisation will change, and the opportunities to add value, innovate and benefit the organisation are constantly evolving.The review audit may not need to be as detailed or as formal as the original audit, but the principal is to stay very close to the activities within your organisation.

With all such tools success depends on what is done with the findings, what actions are carried through after the audit, what changes are made, opportunities developed, behaviours changed, problems solved. “A pragmatic approach to conducting knowledge audits” is a paper from the British Nuclear Group, Sellafield and the author, Clive Bright, tries to address some of the more practical issues.

Wednesday, 24 February 2010


There is a lot of debate about E-billing, and how useful the LEDES standards and UTBMS code sets are, but E-billing continues to grow as a requirement for law firms dealing with corporate clients, not just in the US but in Europe as well.

The EU has now proposed an European Electronic Invoicing Framework (EEIF), as in the report below.


Wednesday, 20 January 2010

The end of competitive advantage for information services?

The latest step in shared services for law firm libraries took place in December, when TLT and Beachcroft LLP joined Osborne Clarke by outsourcing their information services to Integreon.

To some minds, this could affect the competitive advantage gained in some areas of information services, and what does this mean for the provision of value added information services for clients? If law firms have to pay to provide this via their outsourcing partner, it becomes a more tangible cost - so will law firms still want to provide that for free?

Monday, 18 January 2010

Is Nexus working?

A competitor to the iPhone? Google has entered the market with Nexus One, a challenge to the iPhone, but is it any good for serious commercial use?

BNET have brought together several reviews to make interesting reading: A review roundup

Tuesday, 5 January 2010

Working with Worksite

Happy New Year!

I hope that you all had a good holiday – despite the snow.
Do you use Worksite?

Some know this DMS as “Worksite”, some know it as “Interwoven”, or “Imanage”, and since the purchase by Autonomy, another name is added to the collection. However you refer to it, there are various good tips on how to makeWorkSite even more helpful. This one by
Jason Plant is about adding a folder shortcut in your file, to a folder in another file.